Prepare yourself for a career as an IT Support Specialist. Gain the necessary skills and hands-on experience to be job-ready in just 3 months. No prior experience required.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
Prepare for a demanding career in Information Technology (IT). In this program, you will develop a strong foundation in IT principles, networking, cybersecurity, and cloud computing to be job-ready in just 3 months , with no prior experience or initial degree required to get started.
Almost every organization, business, or individual relies on technology. A career in technical support involves providing technological assistance to improve organizational efficiency. This can include troubleshooting, installing computers, setting up networks and Wi-Fi, and providing excellent customer service.
During the course, you will learn the latest skills and tools used by technical support professionals , including hardware and software installation, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You will demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing customer help requests and resolving various issues.
Upon successful completion of the program, you will have a portfolio of projects to showcase your skills , a professional certificate from IBM to highlight your job readiness to employers, and you will gain exclusive access to career support resources to assist you in finding a job.
Hands-on Learning Project
IBM Technical Support Professional Certification provides over 70 hours of fun, interactive video tutorials and exercises, labs, projects, and practice tests.
The skills you will acquire through the labs and projects include hardware and mobile device installation, software configuration, Windows/Linux usage, graphical interface and command line, troubleshooting procedures, technical help systems and tickets, customer service and technical support, network and Wi-Fi setup, cloud computing and cybersecurity fundamentals, and much more.
In the final course, you will apply your knowledge and skills to practical cases, and by the end, you will be able to confidently present your technical support skills to potential employers.
Course staff and teaching assistants are available throughout the program to support your success.
1• 12 hours • 4.8
2• 17 hours • 4.7
3• 18 hours • 4.7
4• 12 hours • 4.7
5• 12 hours • 4.8
6• 12 hours • 4.6
7• 2 hours • 4.7
8• 10 hours • 4.8
9• 9 hours • 4.8
