Start your career as a technical support specialist. Develop job-ready skills—and essential AI skills—for an in-demand career. Earn a Microsoft certification. No prior experience required.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
Learners who complete this program will receive a 50% discount voucher for the MS-900 certification exam.
Organizations rely on IT support professionals to develop and maintain various technology systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the world’s largest technology companies. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their employees, developing IT support skills is essential in this field.
Through a combination of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support principles, networking, software, hardware, data backup, cyber, and the Microsoft 365 ecosystem, as well as diagnosing and fixing issues. You’ll also have the opportunity to learn how generative AI tools and techniques are used in IT support.
When you finish, you’ll have tangible examples to talk about in job interviews, and you’ll also be ready to take the MS-900: Microsoft 365 Fundamentals exam.
Microsoft solutions are boosting the productivity of frontline workers at Fortune 500 companies with next-generation artificial intelligence. (August 10, 2023).
Hands-on Learning Project
This program is uniquely designed to develop key skills required in IT support specialist roles.
In each course, you’ll consolidate what you’ve learned by completing a project that simulates real-world IT support situations. In addition, you’ll complete a final project where you work on solving a fictitious IT-related business problem as an IT support specialist.
The project will include practice on:
A real-world scenario focusing on system maintenance and upgrades, network connectivity, software selection and configuration, as well as security considerations.
A real final project that allows you to demonstrate your skills as an IT support specialist.
Based on this information you can:
Check the results of several diagnostic tools.
Document an upgrade recommendation that also reflects the business use of the system.
Use the outputs of various diagnostic tools to assess and diagnose typical IT problems and recommend a solution.
