This certificate consists of five courses developed by Google and features an innovative curriculum designed to prepare you for an entry-level role in technical support (IT). An IT role can be in-person or remote support for a small business or a global company like Google. Whether you’ve been in IT for a while or are new to the field, you’ve come to the right place. The program is part of the Grow with Google initiative, which aims to help create economic opportunity.
Throughout the course, you will participate in a combination of video lectures, quizzes, labs, and hands-on exercises. The program will cover troubleshooting and customer service, networking, operating systems, systems administration, and information security. Along the way, you will learn from Googlers with unique backgrounds whose technical support expertise served as a launching pad for their careers.
By dedicating 5 hours a week, you can complete the certificate in about 6 months. You can skip content you already know and take the assessment tests earlier.
The content of the Google Technical Support Certification is available under the Creative Commons Attribution 4.0 International License.
75% of students who receive Google certificates in the United States report an improvement in their careers within 6 months of receiving the certificate.
Source: *Based on survey responses with program graduates, United States, 2021
Hands-on Learning Project
This certificate includes five courses developed by Google and features an innovative curriculum to prepare you for an entry-level role in technical support. A role in IT can range from in-person or remote support work for a small business to a global company like Google. Whether you’ve been in IT for a while or are new to the field, you’ve come to the right place. The program is part of the Grow with Google initiative, which aims to help create economic opportunity.
