Online Course – Google Certified Professional Certificate in IT Support

Get a career in IT easily. With our program, you can acquire the skills you need in less than 6 months, without the need for a certificate or prior work experience.

Suggested by: Coursera (What is Coursera?)

Professional Certificate

Beginners

No prior knowledge required

Time to complete the course

7-day free trial

No unnecessary risks

Skills you will acquire in the course

  • Troubleshooting
  • Customer Service
  • Network organization
  • Operating systems
  • Security measures
  • Using network protocols
  • Cloud resources
  • Windows and Linux operating systems
  • Linux command line
  • System management
  • Algorithms
  • Encryption methods

What you will learn in the course

Courses for which the course is suitable

  • IT Support Technician
  • Network Administrator
  • IT Customer Service Specialist
  • Computer technician
  • system administrator
  • Information Security Specialist
  • Python programmer in the field of automation
  • Entry-level IT professional
  • Network technician
  • Cloud Expert

Professional Certificate – Series of 5 Courses

Prepare yourself for a career in the rapidly developing IT field. No work experience or high school diploma is required. Take professional training developed by Google: this will allow you to get a job with a competitive salary in a short time. After completing 5 courses, you will gain the skills necessary for entry-level jobs. 10 hours of study per week for no more than 6 months – and you will receive a professional certificate from Google.

75% of Google Professional Certificate Program graduates in the US report advancement in their careers within 6 months of receiving their certificate*

This program also prepares you for the CompTIA A+ exams – a standard IT certification. Once you pass both exams, you will receive a dual training certificate .

If you want to develop your skills in the IT field, get to know the professional certificate “IT Automation with Google Python” .

To learn about all of Google’s professional certifications, you can check here .

*Based on responses collected in the program’s alumni survey, USA, 2021

Hands-on Learning Project

This program includes over 100 hours of instruction and hundreds of practical exams to help simulate real-world IT support scenarios, which are critical for career success.

We offer interactive content, specially developed by Google employees with many years of experience in the IT field.

With videos, tests, and hands-on exercises, you’ll learn valuable information about troubleshooting, customer service, network organization, operating systems, and security measures – all of which are basic IT skills required to get an entry-level job.

In addition, you will learn to use network protocols, cloud resources, Windows and Linux operating systems, the Linux command line, understand what system administration is, encryption algorithms and methods, and more.

All of these skills are in high demand in today’s skilled labor market.

Details of the courses that make up the specialization

Technical Support Basics

Course 1 • 20 hours

Course Details

What you’ll learn

This course is the first in a series designed to prepare professionals in the field of technical support. During the course, you will be introduced to the world of information technology (IT). You will learn about various aspects of the IT field, including computer hardware and software, the Internet, troubleshooting, and customer service.

  • Understand how a complete intelligence system works;
  • Assemble a computer from scratch;
  • Choose and install an operating system on a computer;
  • Understand what the Internet is, how it works and how it affects the modern world;
  • Know how applications are written and how they operate in the computer system;
  • Learn to use common problem-solving methods and gain basic skills in the field of information technology.

Skills you will acquire

  • IPv4
  • Troubleshooting
  • DNS system
  • Network model

Bits and bytes in the computer network

Course 2 • 27 hours

Course Details

What you’ll learn

This course is designed to provide an in-depth overview of the working principles of computer networks. We will review modern network technologies, protocols, cloud storage, practical operations, and network troubleshooting.

  • Describe a computer network in the context of the five-layer model;
  • Explain the operating principle of all standard protocols related to a TCP/IP connection;
  • Apply advanced tools and solutions to solve network problems;
  • Explain the operating principle of network services, such as DNS and DHCP;
  • Explain the principle of cloud computing and know everything about cloud services and storage.

Skills you will acquire

  • Customer Support
  • Binary code
  • Troubleshooting
  • Linux

Operating Systems and You: How to Be a Power User

Course 3 • 33 hours

Course Details

What you’ll learn

Based on video lessons, demonstrations, and practical tasks, this course will teach you about the basic components of the operating system and how to perform important tasks such as software and user management and hardware calibration.

  • To navigate Windows and Linux file systems;
  • Define users, groups, and permission settings;
  • Install, configure, and delete software on operating systems;
  • Adjust partitions and disks;
  • Understand how systemic processes work;
  • Work with system logs and remote interface tools;
  • Utilize operating system knowledge to solve common problems.

Skills you will acquire

  • Backup
  • Guide service
  • LDAP protocol

IT infrastructure systems and services management

Course 4 • 25 hours

Course Details

What you’ll learn

This course will help you move from working on a single computer to managing an entire network. Systems administration is an IT field that is responsible for maintaining computer systems in a multi-user environment.

  • Use good practices for hardware selection;
  • Understand how common infrastructure services work;
  • Know how to utilize cloud storage;
  • Manage computers and users using directory services;
  • Know how to back up the organization’s data;
  • Apply knowledge of systems management to plan and improve IT processes.

Skills you will acquire

  • Network security
  • Wireless security
  • Cryptography
  • Cybersecurity

IT Security: Protection against digital cyber fraud

Course 5 • 31 hours

Course Details

What you’ll learn

This course covers a wide range of IT security concepts, tools, and best practices. It introduces threats and attacks, as well as the many ways in which they manifest.

  • How different algorithms and encryption methods work;
  • Different systems and types of authentication;
  • What is the difference between authentication and authorization?
  • How to assess potential risks;
  • What are the best techniques for network protection;
  • How to help others understand security.

Skills you will acquire

  • Powershell
  • Linux
  • File systems in Linux
  • Command line interface