Invest in your career in retail customer service. In this program, you will learn the important skills needed to succeed in customer service. No prior experience is necessary.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
The demand for customer service representatives is huge, with thousands of job openings in the United States alone. This program prepares you for a role in retail customer service. Retail customer service is an exciting career where every day brings new challenges. The target audience for this certificate is anyone who loves customer service and is interested in starting a career in the field.
This program uniquely prepares you for your new role through a combination of videos, activities, discussions, simulations, peer-led projects, and the development of a capstone project. As you complete each of these activities, you will create experiences that you can reference in job interviews or when working with clients after you land a job.
At the end of the program, you will be able to:
If you love meeting people, solving problems, and are ready for new experiences, then this program is for you. Upon completion of the program, you will receive a professional certificate from CVS Health that will demonstrate your skills. Additionally, you will have access to unique career support resources to help you with your job search, and you will have a portfolio of meaningful activities to complete and present to potential employers.
Hands-on Learning Project
Throughout the program, there are many self-directed activities to help you apply what you have learned. In addition, there are three peer-led projects, one capstone project, and two simulations.
Simulations allow you to practice interactions and transactions with customers in the real world. Customers and managers will respond to what you do in each simulation, and you can correct your actions or words as you go along.
The projects will provide you with portfolio examples of how to handle customer interactions based on your training in real-world simulations. The final capstone project allows you to explore and evaluate retail tasks in a real-world setting. You will enter retail environments and use a checklist to provide an analysis of your experience and consider how you would have acted differently based on what you learned during the program.
