Improve your interpersonal skills in business. Practice and master strategies that will bring professional relationships to the forefront and help you excel in your organization.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
This specialization is designed for early-career professionals and organizations interested in improving the interpersonal communication skills of their employees, clients, and customers.
These skills are reflected in business relationships and communication and ultimately impact professional effectiveness. You will be able to demonstrate sound judgment by engaging in critical thinking to reach decisions and solve problems independently. You will be able to develop a competitive advantage by learning, adapting, and utilizing insights from your previous experience.
Assess your expectations in your current or anticipated roles and work environments, and how these may align with or differ from what is currently and in the future required by employers and other stakeholders.
Learners will be asked to examine themselves and determine who they want to be as professionals. They will practice new skills through:
These skills can be put to immediate use to help them grow and change within the organization.
“We are wired to connect. Neuroscience has discovered that our brains are designed to be social, and that we are always drawn to intimate connection when we are interacting with another person.” – Daniel Goleman – Prologue – Social Intelligence.
Emotional and Social Intelligence (ESI) is defined as a set of abilities that demonstrate the ability to identify behaviors, mental states, and impulses, and manage them appropriately. This course will give you the tools you need to be emotionally and socially intelligent in your workplace.
In this course, we will explain the value of emotional and social intelligence for professional success. We will assess your current skills in the field and explore the four basic categories of emotional and social intelligence (ESI) to understand, use, and manage emotions. We will explain how stress can affect the use of emotional and social intelligence skills, and we will consider the actions required to connect and build relationships for greater professionalism.
Coping with the ever-changing business world requires comfort with uncertainty. Flexibility is what allows people and businesses to solve problems, overcome challenges, and bounce back from the brink. Flexibility is everything. — Jeff Boss, Forbes
Flexibility refers to your ability to change your actions, direction, or approach to suit different conditions or environments. Flexibility involves personal discernment, purposefully navigating—rather than conforming—to changing circumstances.
Resilience is the ability to recover quickly from adversity. Resilience gives you the ability to move forward with new insights and lessons to take into the future.
Both flexibility and resilience involve the ability to assess an evolving situation from multiple perspectives, shift thinking and perspective, and choose the best response. Flexible people thrive in chaos while rigid people struggle. The flexible find opportunities in situations where others see closure. This 4-module course will give you the knowledge and tools to be more flexible and resilient in the workplace and in life.
