Online Course – Certified Professional Certificate in Google IT Support

An excellent curriculum for beginners in the IT field, allowing you to acquire skills that will allow you to start working within 3-6 months, even without prior education or experience.

Suggested by: Coursera (What is Coursera?)

Start your Coursera.com free trial today
קורס אונליין - תעודה מקצועית מוסמכת בIT-поддержка של Google

Professional Certificate

Beginners

No prior knowledge required

Time to complete the course

7-day free trial

No unnecessary risks

Skills you will acquire in the course

  • Troubleshooting
  • Customer Service
  • Network organization
  • Working with operating systems
  • Management and security
  • Computer assembly
  • Preparing quality documentation
  • Subnet analysis and routing paths
  • Working with wireless networks
  • Software management on devices
  • Enabling asymmetric encryption
  • Event handling
  • Performing technical tasks in the IT field
  • CompTIA A+ Exam Preparation
  • Career counseling
  • Preparing a resume

What you will learn in the course

Courses for which the course is suitable

  • Systems analysts
  • Support staff
  • Database administrators
  • Technical workers in the IT field
  • Computer people
  • Computer technician
  • Network administrators
  • IT customer service specialists
  • Technology Project Managers
  • IT consultants
## Professional Certificate – A five-course series The five-course certification program is designed to train IT professionals for entry-level support. It is based on a new learning program developed by Google. About 80% of students in the US indicated that the program had a positive impact on their careers: they found a job, received a promotion or started a new business. The program is part of the Grow with Google initiative, where we help create economic opportunities for everyone. After receiving the certificate, graduates with a work permit in the US can send their information directly to Google, as well as to other potential employers such as Hulu, Infosys, Intel, Walmart. This program will also prepare you for exams[CompTIA A+] (https://www.comptia.org/certifications/a), which are considered an integral part of IT certification. If you pass them and complete the program, you will receive a [double recommendation](https://www.blog.google/outreach-initiatives/grow-with-google/-it-support-comptia/). To make it easier for you to acquire the basic skills for working in IT, we offer video lectures, tests and practical tasks in troubleshooting, customer service, network organization, working with operating systems, management and security. Get to know Google employees whose careers began in IT support. If you train five hours a week, you can receive a certificate in 3–6 months. ### Practical study project As part of this program, you will perform a variety of typical tasks in the field of IT support, which will help you prepare for a real job. For example, you will learn to assemble computers, organize networks, prepare quality documentation, analyze subnets and routing paths, work with wireless networks, manage software on a device, implement asymmetric encryption, handle events, and perform a variety of other important tasks. This way, you will acquire the skills necessary for systems analysts, support personnel, database administrators, IT technical workers, computer specialists, and more. In addition, the program provides free resources for starting and developing a career in IT: interview simulations and tips on how to pass them, resume preparation workshops (costing $79 per month), as well as career counseling.

Details of the courses that make up the specialization

Technical Support Basics

Course 1 • 22 hours

Course Details

What will you learn?

This is the first course in the program that aims to prepare you for an entry-level technical support specialist position. In the course, you will learn about the world of computers and its various parts, such as computer hardware, the Internet, software, troubleshooting, and customer support.

  • Understand the binary number system;
  • Assemble a computer from scratch;
  • Choose an operating system and install it on your computer;
  • Understand what the Internet is, how it works and what impact it has on the modern world;
  • Know how applications are built and how they work “under the hood” of the computer;
  • Learn how to use problem-solving methods and communication skills required in the computer field.

Computer Networking Fundamentals

Course 2 • 33 hours

Course Details

What will you learn?

During this course, you will receive all the necessary information about computer networks. We will get to know the principles of modern network technologies and protocols, learn about cloud services and how to solve network problems.

  • Describe computer networks in the context of a five-level model.
  • Familiarize yourself with all the standard protocols responsible for TCP/IP communication.
  • Acquire effective tools and technologies for solving network problems.
  • Become familiar with the network services that provide support for computer networks, such as DNS and DHCP.
  • Learn about the term “everything as a service” and get an idea of ​​cloud computing and cloud storage.

Operating Systems and You: How to Be a Skilled User

Course 3 • 35 hours

Course Details

What will you learn?

Through educational videos and practical assignments during this course, you will become familiar with the key components of the operating system and learn to perform important management operations on programs and users.

  • Practice navigating Windows and Linux file systems.
  • Define users, groups, and account access permissions.
  • You will practice installing, configuring, and deleting software on Windows and Linux systems.
  • You will define disk partitions and file systems.
  • Understand how systemic processes work and how to manage them.
  • You will become familiar with system logs and remote connection tools.

IT infrastructure systems and services management

Course 4 • 28 hours

Course Details

What will you learn?

In this course, we will move from working on a single computer to managing an entire group of devices. Systems administration is a field in IT related to supporting computer systems in a multi-user environment.

  • Apply the knowledge you have acquired in selecting hardware, vendors, and services for your organization;
  • Understand the basic services required for the success of the organization and manage servers;
  • Take advantage of all the benefits of cloud technologies for the organization;
  • Manage computers and users using catalog services, such as Active Directory and OpenLDAP;
  • Perform backups and restore the organization’s IT infrastructure in the event of failures;

IT Information Security: The Art of Dealing with Dark Forces

Course 5 • 28 hours

Course Details

What will you learn?

During this course, we will discuss key terms related to securing your IT infrastructure. You will learn about optimal tools and methods that can help maintain a high level of protection.

  • Understand the operation of encryption algorithms and methods;
  • Get to know the systems and types of authentication;
  • Distinguish between authorization verification;
  • Assess potential risks and provide ways to minimize them;
  • Apply the knowledge you have acquired to improve network security;

Related products