Invest in your career coaching with Salesforce. Learn the fundamental skills needed to start a new career in the field.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
The Salesforce economy will create more than $1 trillion in new revenue and 4.2 million jobs between 2019 and 2024. Developed in partnership with Trailhead, Salesforce’s official learning platform, this certification is designed to teach you the foundational Salesforce skills that will prepare you for a variety of entry-level sales roles, including Sales Operations Specialist. This certification is designed for beginners. No prior Salesforce, sales, or CRM experience is required to succeed. Over the course of four courses, you’ll learn the fundamentals of CRM, how to manage leads in Salesforce, how to manage opportunities in Salesforce, how to use Salesforce to ensure customer success, and how to effectively leverage Salesforce data through reports and dashboards.
Hands-on Learning Project
Learners will work hands-on with Salesforce to solve real-world business problems for a fictional social media company. During the certificate, learners will build a portfolio that highlights cases where they leverage Salesforce Sales Cloud and Sales Cloud tools to streamline the sales team’s work during the sales process. As a sales operations specialist, learners will demonstrate how to streamline the work of marketing reps, sales development reps, account managers, and sales executives.
