Managing the Visitors List in Tidio

The Live Visitors List, located in the Customers section of your Tidio dashboard, allows you to track customers who visit your site. You can use this real-time view to get to know them and learn what they are looking for on your site.

Visitor list overview

The visitor list gives you a great overview of your potential customers. You can use the information collected to proactively reach out to them, exceed their expectations, and improve their satisfaction.

You can access the list of visitors when you open the Clients sector; open the Now Live tab to see the list:

The visitor list provides you with the following data:

• Visitor’s name
• The visitor’s IP address
• Page the visitor is on
• The amount of time the visitor spent on the site
• Did the visitor return to the site?

Start the chat proactively

To proactively reach out to your website visitors, click the button on the right, next to your visitor details. You will be taken to the conversation board, where you can start the chat.

Your current chat will appear at the top of your conversation list when you start the conversation.

Tidio Visitors vs. Google Analytics

Why is the visitor list different from what Google Analytics shows?

Tidio uses a different algorithm than Google Analytics. Our chat will show you the exact number of visitors to your site while the chat is installed on your site. You can read more about this in our article on the differences between the Google Analytics algorithm and the Tidio algorithm.

An interesting use of Tidio is the ability to identify repeat visitors. This can indicate interest in your product or service. You can use this opportunity to reach out to them in chat and ask if they have any questions or need help.

Tip: If you see a visitor returning to your site multiple times, it could be a sign that they are interested in your product or service. Try reaching out to them in chat and asking if they have any questions or need help.

Benefits of using the visitor list

Using Tidio’s visitor list offers several significant benefits:

1. Deep understanding of customer behavior: You can see which pages visitors visit, how long they stay on the site, and which products or services interest them.
2. Improve customer service: By proactively reaching out to visitors, you can improve the customer experience and provide them with the information they need.
3. Increase conversions: By identifying potential visitors, you can increase the chances of them becoming paying customers.
4. Real-time data analysis: You will be able to get real-time data about your visitors, allowing you to quickly respond to changes in their behavior.

How to optimize the use of the visitor list?

To optimize the use of the visitor list, there are a few tips that can help:

• Set clear goals: Before you start using your visitor list, define what your goals are. Do you want to increase sales? Improve customer service? This will help you focus.
• Track data: Keep track of the data you collect. Record information about returning visitors, what they searched for, and what your responses were.
• Improve your communication: Use clear, inviting language when addressing visitors. This can improve the chances of them responding.
• Use additional tools: Consider integrating Tidio with additional tools like CRM or customer management systems to streamline your processes.

summary

Tidio’s visitor list is a powerful tool that can enhance your customer experience and improve conversions on your website. By properly utilizing the information collected, you can proactively reach out to visitors, understand their needs, and provide them with the best service. Don’t forget to track your data and continually improve your processes.

Expanding knowledge about visitors

To get the most out of your visitor list, it’s important to understand the information you’re receiving. Each visitor is an opportunity to learn more about your target audience. You can analyze the information to understand:

• What are the most popular pages on your website?
• What products or services are receiving a lot of interest?
• What are the traffic sources that bring visitors to your website?

Visitor behavior analysis

Analyzing visitor behavior can help you understand their needs and preferences. You can use the data to:

1. Improve the user experience on your website.
2. Create personalized content that will capture the attention of visitors.
3. Identify potential problems on the site and resolve them quickly.

Using data to improve marketing

Visitor data can also be used to improve your marketing strategies. You can use the information to:

• Target advertising campaigns to specific audiences.
• Create personalized offers for returning visitors.
• Analyze the success of your marketing campaigns based on visitor behavior.

Summary and recommendations

Tidio’s visitor list is an essential tool for any website owner looking to improve customer experience and increase conversions. By analyzing data and understanding visitor behavior, you can develop effective marketing strategies and improve the service you provide. Don’t forget to track your data and make constant improvements to ensure your website remains relevant and engaging.