Now you can easily talk to your website visitors in real time via live video calls, adding a personal and engaging interaction!
How do video calls work?
When a visitor is logged in to the site, you – as the administrator – can start a video call with them. This can be done while you are in a call, from the Tidio.com control panel. Currently, only the administrator can start the call; visitors cannot start the call themselves.
To request a video call, simply click the Start Video Call button in the bottom right corner of your conversation window:
Once you start the conversation, a pop-up window will appear on your screen. You can move this window freely within the Tidio.com dashboard, but it cannot be dragged outside the dashboard page.
You have the option to make a regular video call or just a voice call – by turning off the camera . You can turn the microphone and camera on or off at any time during the call by clicking on the appropriate icons in the floating window:
When you start a call, the visitor will receive a pop-up message to accept or decline the call. If they decline the call, they will simply be redirected back to the existing call.
If they accept, they will be able to see and hear you (if your camera and microphone are turned on, of course).
Visitors can also choose to mute themselves or turn off their cameras if they prefer. In case they want to write a message during the conversation, they can click on the chat icon:
Benefits of video calling on your website
Live video calls offer many benefits to businesses and visitors alike. Here are some of the most notable benefits:
- Personal interaction: Video calls allow for face-to-face communication, which strengthens the bond between the manager and the visitor.
- Improved customer service: With video calls, technical support can be provided faster and more efficiently.
- Tutorials and demonstrations: Video calls can be used to guide customers on how to use products or services.
- Time saving: Video calls save time, as problems can be resolved immediately without waiting for email responses.
- Improving the customer experience: Customers feel valued when they receive personal attention.
How to improve the conversation experience?
To ensure that video calls are effective, there are a few tips that can improve the call experience:
- Prepare in advance: Make sure you are ready with all the required information before the call.
- Quiet environment: Choose a quiet place for the conversation to avoid background noise.
- Equipment quality: Use a quality camera and microphone to improve call quality.
- Using headphones: Headphones with a microphone can improve audio quality and prevent echo.
- Maintain eye contact: Look into the camera to make eye contact with the visitor.
summary
Live video calls are a great way to improve interaction with your website visitors. They offer many benefits, including improved customer service, time savings, and the opportunity for personalized training. By using tips to improve the call experience, you can ensure that your calls are effective and helpful.
The future of video calling
As technology advances, video calling is becoming an integral part of how businesses communicate with their customers. With the development of high-speed internet and the availability of mobile devices, live video calling will become increasingly common.
Other uses for video calls
Video calling isn’t just limited to technical support or sales calls. There are many other uses that can benefit businesses:
- Team meetings: Video calls allow teams to work together from anywhere in the world.
- Employee training: Training can be delivered to new employees in a live and professional manner.
- Supplier calls: Video calls can improve communication with suppliers and business partners.
- Virtual events: Conferences, seminars, and other events can be held online.
The challenges of video calling
Despite the many benefits, there are also challenges that need to be considered:
- Technical issues: Unstable connection or equipment problems can disrupt the call.
- Time differences: When working with clients or partners in different countries, time differences must be taken into account.
- Preparation for the conversation: Advance preparation is necessary to ensure that the conversation is professional and effective.
summary
Live video calls offer many opportunities for businesses to improve their customer relationships. However, it is important to be aware of the challenges and ensure that the calls are conducted professionally and effectively. As technology continues to evolve, video calls will become an increasingly central part of how we communicate in business.