Liro, our AI chatbot, is available to all Tidio users – including projects in early testing, as well as projects without a premium subscription. As with live chats and Flows, there are limitations to how Liro works.
The free version of Lyro and its limitations
While all new projects on Tidio get access to Liro for free, there is one important limitation: a non-renewable quota of 50 Liro conversations . This means that your Tidio project gets a free allowance of 50 Liro conversations, and if you reach this limit – Liro stops working, and the allowance will not reset (unlike allowances for live chat and streams). This is essentially a free trial that will allow you to test Liro and see how it can help your business.
You can check your current allowance usage by clicking the Usage & Plan button, in the top right corner of your Tidio dashboard:
You can also see your current usage in the Dashboard category:
Of course, you can upgrade your Tidio project and get the Lirio AI Chatbot Package, which will provide you with a renewable monthly call allowance for Lirio. The packages offered range from 50 calls per month to 200 calls per month. More is possible, but this is reserved for custom subscriptions (Tidio+) that need to be discussed with our sales team separately.
How is Liro’s call allowance calculated?
One conversation with Lyro essentially counts as one Lyro activation for a unique visitor . Lyro can be used multiple times by the same unique visitor on your site, and it will still count as one conversation against your Lyro limit. The free version offers an allowance of 50, which essentially translates to 50 unique visitors who can chat with Lyro. If you subscribe to Lyro’s AI Chatbot package, your allowance will reset each month (on the day you purchase the upgrade). Note that visitors who have previously chatted with Lyro will count against your allowance once more (if they chat with Lyro again, during the new billing period).
[note_box] If you run an online store, you can use Lyro to answer common customer questions, like “What is your return policy?” or “Are there any discounts available?” This can save you time and improve the customer experience. [/note_box]
How is the allowance calculated for Euro missions?
Tasks are another tool available in Lyro, and they can be useful if you want Lyro to respond in a very specific way that you have manually designed. Tasks are essentially streams that you create from within Lyro’s settings, and you can have them perform actions that any regular stream can perform. Tasks don’t interfere with the current Lyro conversation – they become part of it.
If you want to learn more about Liro tasks, please check out this article.
Euro tasks will not use your monthly streaming allowance. However, they will use your Euro allowance .
The way task usage is calculated is similar to general usage of the Lyro AI chatbot, or even usage of streams. A unique visitor who triggers a task counts as 1 (one) that is deducted from your Lyro allowance. That unique visitor can continue to trigger other tasks, or chat with Lyro, and nothing further will be deducted from your allowance.
Please note: If a visitor activates a task during an active conversation with Liro , nothing will be deducted. This is because 1 (one) point was already deducted from Liro’s allowance when the Liro conversation began.
[fact_box] Liro can also be used as a tool to collect customer feedback. For example, after a purchase is completed, Liro can ask the customer about their shopping experience and provide valuable insights to improve the service. [/fact_box>
Benefits of using Lyro in your business
Lyro offers a variety of benefits that can improve the customer experience in your business. Here are some of the key benefits:
- 24/7 Availability: Lyro is available 24/7, so your customers can get answers to their questions at any time.
- Save time: Lyro can answer common questions and free up your team to focus on more complex tasks.
- Improved customer experience: Customers can receive immediate answers, leading to an improved customer experience.
- Data collection: Lyro can collect data on frequently asked questions and help you understand your customers’ needs.
- Customization: Lyro can be customized to fit the specific needs of your business.
How to get started with Lyro?
To start using Lyro, you can follow these steps:
- Sign up for Tidio if you haven’t already.
- Access your control panel and select the option to add a chatbot.
- Choose Lyro and start setting up your calls and tasks.
- Check your allowance usage to make sure you are not exceeding the limits.
- Upgrade your subscription if you need more calls.
Frequently Asked Questions about Liro
Here you can find answers to frequently asked questions about Lyro:
- Can Leiro understand Hebrew? Yes, Lyro supports the Hebrew language and can conduct conversations in this language.
- Can I customize Lyro’s responses? Certainly, you can tailor Lyro’s responses to suit your style.
- What happens if I exceed the 50 call limit? If you exceed the limit, Lyro will stop working until you decide to upgrade your subscription.
- Is there technical support for Lyro? Yes, Tidio’s support team is available to help you with any questions or problems.
summary
Lyro is a great tool for businesses looking to improve customer experience and streamline customer communication. With the free version, you can test the potential of Lyro in your business without committing. If you find the service useful, you can upgrade your subscription and get access to more conversations and additional content.
In conclusion, Lyro is a smart chatbot that can upgrade your business and provide your customers with the support they need. Don’t hesitate to start using it today!
The future of chatbots in business
As technology advances, chatbots like Lyro are becoming an integral part of many companies’ business strategies. They not only provide customer service, but also assist with marketing, sales, and data collection. In the digital age, the ability to communicate with customers quickly and effectively is critical to success.
The benefits of chatbots in business
Here are some additional benefits of using chatbots in business:
- Cost reduction: Chatbots can reduce the need for multiple customer service employees, leading to significant cost savings.
- Improved speed: Customers receive immediate answers, reducing wait time.
- Ability to handle multiple customers simultaneously: Chatbots can have conversations with multiple customers at the same time, which is not possible with human service representatives.
- Data collection and analysis: Chatbots can collect data on customer behavior and provide valuable insights to the business.
The challenges of chatbots
Despite the many benefits, there are also challenges in using chatbots:
- Natural language understanding: Chatbots may have difficulty understanding complex questions or non-standard wording.
- Feeling of alienation: Customers may feel less connected when they are talking to a robot rather than a human.
- Technical glitches: Like any technology, chatbots may encounter technical problems.
summary
In conclusion, Lyro is a great tool for businesses looking to improve customer experience and streamline customer communication. With the free version, you can test Lyro’s potential in your business without committing. If you find the service useful, you can upgrade your subscription and get access to more conversations and additional content.
Lyro not only improves the customer experience, but also helps your business grow and evolve in the digital age. Don’t hesitate to start using it today!