Tidio Settings section overview

installation

Log in to your WordPress account and go to the control panel. Navigate to the plugins section and select Add New .

Search for the extension by typing Tidio in the search bar. When the system finds it, click Install Now .

Now, if you go back to the Add-ons section, you will see Tidio in the list.

To start using Tidio, create a free Tidio account. If you haven’t already, now is the time to do so.

Find Tidio Chat in the left-hand menu and click on it. Then, enter your email address to sign up.

You will be asked to enter your email address, password, and website URL. As a new user, you will begin with a product tour. We will ask you a few basic questions about your business and how you might use Tidio. With more information, we can tailor Tidio to your needs to improve your experience and help you achieve better results.

Tip: When entering your website URL, make sure it matches your Woocommerce website URL exactly. This will prevent connection issues later.

Combination

As a Woocommerce user, you can take advantage of additional functions designed for customer service in online stores:

• Immediate customer support.
• Ability to send personalized messages.
• Tracking customer behavior on the website.

If you have the Woocommerce plugin installed, you can integrate with Tidio to see additional special features.

You will need to grant Tidio additional permissions for some actions.

Once you agree, Tidio will be fully integrated with your website and WooCommerce plugin.

As a result, in the conversion window, you can quickly and conveniently transfer products that are in your store and direct visitors to them by sending a ticket directly to the widget.

To learn more about product cards for integration with WooCommerce, see this article.

Once you are done, the chat widget should appear in your Woocommerce store. By default, its location is in the bottom right corner. You can change the location in the settings panel and set more rules or customize the appearance of your chat widget.

Idea: Try to place the chat widget where it won’t distract customers while they’re browsing the site, but will still be easily accessible.

Having trouble connecting?

If you are unable to log in to your Tidio account via the Tidio plugin installed on your WordPress/Woocommerce platform, please take a look at our article on logging in to an existing account.

Tidio Chat Features

Tidio Chat offers a wide range of features that can upgrade the customer experience in your store:

• Live chat: Ability to communicate with customers in real time.
• Automated bots: Bots that can answer common questions and provide instant information.
• Integration with additional platforms: Possibility to integrate with platforms such as Facebook Messenger, Shopify and more.
• Data analysis: Tools for analyzing customer behavior and understanding their needs.

Widget customization

One of Tidio’s special features is the ability to customize the widget to match the look and feel of your website:

1. Choose colors that suit your brand.
2. Change the texts displayed in the widget.
3. Add a custom logo or image.

Support and customer service

Tidio offers excellent support to its customers. If you have any questions or problems, you can contact the support team:

• Support via live chat.
• Help center with guides and articles.
• Support via email.

summary

Installing Tidio Chat on your WooCommerce store is a great way to improve customer experience and increase sales. With advanced features, customization options, and excellent support, Tidio is an essential tool for any online store owner.

Don’t hesitate to start the installation today and see the impact Tidio has on your business!

Advanced features of Tidio

Beyond the basic features, Tidio also offers several advanced features that can upgrade the user experience:

• Call automation: You can set up automated scripts to be executed when a customer enters your website.
• CRM integration: Tidio can integrate with various CRM systems, so you can better manage customer relationships.
• Reports and statistics: Get detailed reports on your calls, response times, and team performance.

Improving the user experience

Good customer service is the key to the success of any business. Tidio allows you to improve the user experience on your website:

• Customers can get answers to their questions quickly, which reduces the abandonment rate.
• The ability to send personalized messages can improve customer relationships.
• Bots can provide information 24/7, so customers don’t have to wait for a response.

Test cases

There are many businesses that have used Tidio and have been able to improve their performance:

1. Clothing Store: An online clothing store using Tidio saw a 30% increase in sales after adding live chat.
2. Services website: A website offering professional services was able to improve customer response times and increase satisfaction.

Final thoughts

If you are looking to upgrade your customer experience and improve the service you provide, Tidio Chat is the perfect solution for you. With advanced features, customization options, and excellent customer service, you can be sure that your customers will receive the best service.

Don’t hesitate to start the installation today and see the impact Tidio has on your business!