In Tidio, an action is a component in a conversation flow that directs the flow to perform a specific task, allowing you to create an interactive and automated conversation. Discover how to use actions effectively and explore the wide range of actions.
How to use actions
Every flow in Tidio starts with a trigger , which indicates when the flow should start, and an action , which defines what the flow should do. With over 20 different actions to choose from, you can tailor your flow to the specific needs of your business.
Available actions
You can build your flow with the following steps:
You will see all actions in the editing window on the right side when editing the flow.
Send a chat message
The Send a chat message flow allows you to send a simple message to your site visitor. The message can include text or images. You can also include a contact information element, such as the visitor’s name, to greet them in a more personalized way.
There is also an option to set a delay for each action that comes after it. You can use this to give your visitor more time to read the flow message, without being caught up in messages that come later. Note: This option allows a maximum delay of 15 seconds; if you need more, feel free to add a separate Delay action.
Ask a question
The Ask a Question feature allows you to ask your visitor a question. You can create different flow paths for each successful or unsuccessful answer, based on the answers.
Decision (quick answers)
A decision (quick answers) asks the visitor to select a predefined option, allowing you to build, for example, a Q&A flow that answers a selected question. The component will allow you to create a list of selected options (quick answers), which are connected to the appropriate components. You can change the order of the buttons at any time, by using the ‘Move’ option next to each button.
The decision component supports up to eleven answers!
Decision (buttons)
Decision (Buttons) gives you the ability to ask the visitor to choose between displayed options (buttons). You can change the order of the buttons at any time, by using the ‘Move’ option next to each button. Additionally, in the Decision (Buttons) action, you can add links to its buttons.
You can only add up to 3 buttons in this component; consider using the Resolution (Quick Answers) option mentioned above if you need more options.
Decision (ticket notifications)
The Decision (Card Messages) feature allows you to present cards with additional information or different options to your visitor. It is a great tool to showcase products, services, or additional information in a visually appealing way.
With this component, you can display cards with images, titles, and descriptions, and connect each card to an additional action or external link.
Example of using cards
Let’s say you run an online store. You could use card messages to display your most popular products, with an image of each product, a short description, and a “Buy Now” button that leads to the product page.
Advantages of using cards
- Attracts the visitor’s attention.
- Allows clear presentation of information.
- Makes it easier for the visitor to make decisions.
- Increases user engagement.
Integrating card components into your flow can enhance the user experience and improve the chance of conversions.
[fact_box] An interesting use of Tidio is creating personalized experiences for customers by combining actions like “Ask a Question” and “Decision (Buttons).” For example, you can create an interactive survey that leads the customer to products or services that match their preferences. [/fact_box]
[note_box] Tip: When using the “Ask a Question” action, try to combine questions that lead to short, clear answers. For example, “Would you like more information about the product?” with “yes” or “no” answers. This helps keep the flow smooth and focused. [/note_box]
Advanced uses
Once you’ve mastered the basics of actions in Tidio, you can start exploring more advanced uses. For example, you can combine actions with automation to create more personalized experiences.
Personalization
With actions like “Ask a Question” and “Decision (Quick Answers),” you can gather information about your visitors and tailor the conversation accordingly. For example, if a visitor selects a certain option, you can send them a personalized message based on their choice.
Analytics
To understand the impact of your actions, it’s important to track performance. Tidio offers analytical tools that can help you understand which actions are working best and which need improvement.
How to analyze performance
- Access the Tidio control panel.
- Select the “Analytics” category.
- Check data on conversion rates, call time, and visitor responses.
- Make changes based on the information collected.
Best practices
To get the most out of your Tidio operations, here are some best practices:
- Keep messages short and clear.
- Use friendly and inviting language.
- Offer diverse options to drive engagement.
- Track your performance and adjust your calls accordingly.
summary
Actions in Tidio are a powerful tool that can enhance your customer experience. By using actions correctly, you can create more interactive, personalized, and helpful conversations. Feel free to explore all the options Tidio offers and build conversation flows that fit your needs.