Building an intelligent chatbot for your business can seem intimidating, but with Lyro on Tidio, it’s a quick and efficient process. In just 10 minutes , you can have a fully functioning chatbot that can help your customers! In this guide, we’ll walk you through the steps to get Lyro AI up and running on your website.
In each of the four steps, we will also provide links to additional articles that explain each topic in more detail.
In this article you will learn:
Step 1: Installing Lyro
The first step in integrating the Lyro chatbot is to get it ready to work. To do this, you need to add data sources that Lyro will use as a knowledge base.
Add your URLs as a data source
Copy your relevant URL and paste it into Lyro’s data source settings. The AI will learn your page content, understand the context to answer visitors’ questions accurately.
Upload additional knowledge
To get more comprehensive answers, upload internal knowledge bases in the form of question-answer pairs. This helps Lyro provide more accurate and relevant answers.
You can see more details about adding and managing data sources to Lyro in this guide.
Step 2: Test and improve Lyro
Before you enable chat, check your Lyro settings to make sure they work as expected – and improve where needed.
Use Playground
Tidio offers a testing environment where you can test Lyro’s responses. In the Playground tab, ask questions that customers might submit and review Lyro’s responses.
You can see more details in this guide.
Improve responses
If you find information that is irrelevant, missing, or inaccurate, you can edit, delete, or add comments.
You can see more details in this guide.
Configure call settings
Decide when Lyro should take over calls – whether it should always be the first line of contact or only step in when human operators are unavailable; how exactly it should behave during a call transfer; and which channels Lyro should be active on in general.
You can see more details in these guides: Online and Offline Play / Transfer / Channels.
Step 3: Launch Lyro
Once you’ve achieved satisfactory results from Lyro and its general settings, it’s time to turn it on!
Turn on Lyro
Make sure Lyro is up and running and ready to handle live queries from your site visitors. You can manage this via the Configure tab.
You can see more details in this guide.
Call monitoring
Even after Lyro is up and running, be sure to monitor the conversations it’s having. You can join in if needed or let Lyro manage the conversations itself. Analyzing Lyro’s performance is essential if you want to provide quality answers in the long run.
You can see more details in this guide.
Step 4: Take it a step further
The Lyro AI chatbot doesn’t just answer questions – it can also perform specific, customized tasks. You can use this tool to have Lyro perform specific actions in response to certain messages from customers.
Create a schedule or lead generator
If your business involves scheduling appointments (e.g., property tours), you can set up a schedule. This allows Lyro to collect customer information directly through chat, and help you schedule appointments or calls. You can also use this as a basic lead generator.
You can see more details in this guide.
Advanced settings
Explore Tidio’s flow builder to create custom tasks for Lyro based on your business needs. This can include custom responses, FAQs, automated follow-ups, and more. It’s also worth taking a look at Lyro’s detailed settings.
You are welcome to browse our available articles about Lyro here.
summary
Setting up Lyro on Tidio is a quick and effective way to automate customer interactions on your website (and other channels). With a few simple steps, you can have a smart, responsive chatbot that works for you, provides support, and even generates leads or schedules appointments.
If you want to check out Lyro, take advantage of Tidio’s free trial, which includes 50 free Lyro calls. For advanced settings or assistance, feel free to contact Tidio support at any time.
introduction
Chatbots have become an integral part of many businesses’ digital services. They provide instant customer support, answer frequently asked questions, and help improve the customer experience. With Lyro on Tidio, you can set up a smart chatbot quickly and easily.
What is a chatbot?
A chatbot is a software program designed to communicate with users through text conversations. It can answer questions, provide information, and assist with various tasks. Chatbots can be based on simple rules or advanced technologies such as artificial intelligence.
Why should you use a chatboard?
- 24/7 availability: Chatbots can provide support around the clock, allowing customers to get answers when they need them.
- Save time: Chatbots can handle common questions, freeing up support staff time to focus on more complex issues.
- Improving customer experience: Customers appreciate quick responses, and chatbots can provide that.
- Data collection: Chatbots can collect information about customers, which can help improve the services offered.
The advantages of Lyro over Tidio
Lyro offers several notable advantages:
- Ease of use: Tidio’s interface is user-friendly, making it easy to set up and manage the chatboard.
- Customization: You can tailor Lyro’s responses to the specific needs of your business.
- Multi-language support: Lyro supports multiple languages, allowing you to serve customers from different sectors.
- Data Analysis: Tidio provides tools to analyze chatboard performance, so you can understand what’s working and what’s not.
summary
Setting up Lyro on Tidio is a quick and effective way to automate customer interactions on your website (and other channels). With a few simple steps, you can have a smart, responsive chatbot that works for you, provides support, and even generates leads or schedules appointments.
If you want to check out Lyro, take advantage of Tidio’s free trial, which includes 50 free Lyro calls. For advanced settings or assistance, feel free to contact Tidio support at any time.
