Turn conflict into collaboration. Learn proven approaches to conflict resolution in three courses.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
Master basic principles of conflict resolution, harness the power of positive conflict, and improve your intercultural communication skills.
In this specialization, you will learn to strengthen your personal and professional relationships by handling conflicts constructively between people and within organizations.
In the final project, you will analyze a specific conflict and outline an approach to managing and resolving the problem.
Course 1
5 hours
4.5 (1,133 ratings)
What you will learn:
Conflicts are everywhere and it is difficult to avoid different positions. But not all conflict is a bad thing. The way you deal with conflict makes all the difference. In this course we will examine the different types of conflict, how to understand and address the positive aspects of conflict, and how to navigate towards a positive resolution.
Course 2
4 hours
4.4 (1,011 ratings)
What you will learn:
Resolving conflict positively is a skill that can be developed and practiced. We’ll look at listening skills, verbal and nonverbal communication tactics, and how to establish a conflict management plan.
Course 3
5 hours
4.5 (554 ratings)
What you will learn:
We will examine how the communication process can become more complicated during interactions between people from different cultures. We will address topics such as stereotypes, communication styles, and communication strategies.
Course 4
5 hours
4.7 (107 ratings)
What you will learn:
The final project is designed to give you the opportunity to apply what you have learned in previous courses. You will prepare a conflict management portfolio that illustrates the nature of a particular conflict and the challenges that are apparent.
