This is your starting point for a career in IT. In this program, you will learn the skills required for the role in less than 6 months. No degree or prior experience is required.
Suggested by: Coursera (What is Coursera?)
No prior knowledge required
No unnecessary risks
In this 5-course certification program, you’ll prepare for entry-level jobs in IT technical support through an innovative curriculum developed by Google. 80% of students in Google’s IT Technical Internship Professional Certificate in the US report significant career impact within 6 months, such as finding a new job, getting a raise, or starting a new business. The program is part of the “Big with Google” initiative, which aims to help create economic opportunity for everyone. Learn more .
After completing the certification, students who are able to work in the US can directly share their information with Google and employers like Hulu, Infosys, Intel, Walmart, and many more.
This program also prepares you for the CompTIA A+ exam, an industry-standard IT certification—you’ll be dual-accredited when you complete both. Through a combination of video lectures, quizzes, and hands-on labs, you’ll become familiar with troubleshooting, customer service, networking, operating systems, systems administration, and security: the essential IT skills required for an entry-level role. You’ll hear from Googlers whose experience in IT technical support has been the foundation for their career success.
Hands-on Learning Project
In the professional certification program, you will have access to a variety of practical assessments that will help you simulate realistic IT technical support scenarios that are critical to success in the workplace.
Examples of virtual assessments include: computer assembly, network simulation, preparation of effective technical support documentation, routes and subnets, wireless networks, software management on devices, public or asymmetric encryption, fault management and much more.
By acquiring these IT skills, you will prepare for roles such as: systems analyst, technical support specialist, database administrator, IT technician, computer specialist, and many others.
Course 1 • 22 hours
This course is the first in a series that aims to prepare you for a position as an entry-level technical support specialist. During the course, you will enter the world of IT (Information Technology). You will learn about various aspects of information technology, such as computer hardware, the Internet, computer software, troubleshooting, and customer service.
At the end of the course, you will be able to:
Course 2 • 33 hours
This course is designed to provide an overview of computer network components. We will cover the fundamental principles of modern technologies and networks, through to practical applications and network troubleshooting.
At the end of the course, you will be able to:
Course 3 • 35 hours
In this course, you will learn about the main components of an operating system and how to perform critical tasks, such as software and user management.
At the end of the course, you will be able to:
Course 4 • 28 hours
This course will guide you through the transition from working on a single computer to managing an entire computer system.
At the end of the course, you will be able to:
Course 5 • 28 hours
This course covers a wide range of concepts, tools, and best practices at the IT security level.
At the end of the course, you will know more about:
