Online Course – Dell Certified Professional IT Sales Internship

Start your career in IT sales. Acquire the skills needed to become a successful IT salesperson.

Suggested by: Coursera (What is Coursera?)

Professional Certificate

Beginners

No prior knowledge required

Time to complete the course

7-day free trial

No unnecessary risks

Skills you will acquire in the course

  • Assessing the needs of different types of buyers
  • Creating business value propositions
  • Handling customer objections
  • Closing a sale

What you will learn in the course

Courses for which the course is suitable

  • Inside Sales Representative
  • IT salesperson
  • Sales Manager
  • Sales consultant
  • Technology Sales Specialist
  • Customer service representative with sales skills
  • Customer Relations Manager
  • Telephone sales agent

Internship – 3-part course series

This specialization is designed for people who are transitioning or changing their career path and want to develop sales skills. Over three courses, you’ll cover strategies for landing a role in IT sales, building trust, qualifying opportunities, creating value propositions, and achieving customer commitment—all of which will prepare you for a job as an inside sales representative.

Hands-on Learning Project

Learners will engage and demonstrate key sales skills, including:

  • Assessing the needs of different types of buyers
  • Creating business value propositions
  • Handling customer objections
  • Closing a sale

These projects will require the learner to synthesize information from different parts of the program and apply their knowledge in a manner that is appropriate for the learner.

Details of the courses that make up the specialization

What does IT sales involve?

Course 1: Setting Up Your Sale

  • Duration: 7 hours
  • What will you learn?
    • Describe the sequence and importance of each stage in the sales process.
    • Demonstrate effective strategies for approving opportunities.
  • Skills you will gain:
    • External sale
    • Customer Relationship Management (CRM)
    • sale
    • Internal sale
    • Career development

Course 2: Selling with Confidence

  • Duration: 6 hours
  • What will you learn?
    • Identify strategies for communicating insights to the right contact in the client organization in a compelling manner.
    • Use probing and privacy questions to uncover more important information about the customer.
  • Skills you will gain:
    • External sale
    • Customer Relationship Management (CRM)
    • Sales presentation
    • Internal sale
    • Career development

Course 3: Selling with Confidence

  • Duration: 4 hours
  • What will you learn?
    • Assess the relationship between value propositions and buyer motivations.
    • Build and present a value proposition as a way to secure commitment from the customer.
  • Skills you will gain:
    • External sale
    • Customer Relationship Management (CRM)
    • sale
    • Internal sale