Online Course – Certified Professional Internship in Patient Engagement: Satisfactory Clinical Outcomes from Tecnológico de Monterrey

Patient-centered attention

Patient-centered attention is designed to involve all members of the healthcare team in finding alternatives in order to identify, understand, collaborate, and build the best options for treating the patient’s health according to their uniqueness, meaning structure, and context.

Course objectives

• Raise awareness of the difference between a disease-centered approach and a patient-centered approach in educational and therapeutic environments.
• Recognize the patient as a person with feelings and connection, in treatment processes that provide confidence, professionalism, and competence to all involved.
• Promote healthy lifestyles in various areas and integrate them into the patient-centered treatment process.

Skills you will gain

• Collaboration
• Decision Making
• Management
• diagnosis
• communication

Quality in clinical care

Quality in clinical care is required to reduce and prevent errors during patient care. There are various mechanisms for proper planning of intervention and treatment processes, which allow opportunities for improvement and innovation in clinical contexts at different levels of care.

The importance of interprofessional care

The patient must be the center of attention and heard about areas for improvement in the intervention processes. This highlights the importance of interprofessional care to expand the dialogue between members of the healthcare team and the patient in order to achieve shared goals.

Course Objectives 2

• Provide quality tools for continuous improvement of the patient-centered care process.
• Recognize the importance of interprofessional care in order to democratize the voices involved in the clinical process, including the patient themselves.
• Establish educational programs for interprofessional training and patient-centered care throughout the lifespan.

Skills you will gain

• Teamwork
• Continuous improvement
• leadership
• Customer satisfaction
• Quality in service

The contexts of clinical treatment

The contexts of clinical care include different settings. When multiple factors participate, the process and outcome are enhanced and improved for the patient and those around them.

Research as a strategy for healing

Research becomes a strategy for healing, through a methodological and managerial level and scientific evidence that produces new knowledge, which is implemented in academic medical centers.

Course Objectives 3

• Recognize the importance of educational and clinical research to obtain the best scientific knowledge and evidence for health.
• Describe the structure of academic medical centers in order to merge quality standards of education with clinical care.
• Promote leadership practices in clinical care challenges to determine improvements and innovation in medical education.

Skills you will gain

• Innovation
• research
• Continuous improvement
• leadership
• Critical thinking