Online Course – Certified Professional Internship in Goodwill® Digital Navigator Certificate by Goodwill Industries International

Internship – Series of 3 courses

Closing the digital divide is essential to promoting a more inclusive and equitable society. Nearly one in three U.S. workers ages 16 to 64 lack or have no digital skills; at least 38% of these workers are employed in occupations that require moderate or advanced computer use. A recent report by the National Skills Council found that 92% of job postings today require digital skills.

Imagine comprehensive training that allows you to support others in gaining digital skills and achieving their goals in the workplace, personal life or education. Goodwill’s “Digital Guide” training, created in partnership with World Education, a division of JSI Research and Training Institute, will equip service providers with specific skills and information to support clients on their learning journey to financial independence.

The training includes three courses:

• Understand the digital divide;
• Provide digital skills and guide others towards digital resilience;
• Gain relevant customer service and navigation skills;
• Map community assets and incorporate them into planned programs.

Applied Learning Project

Learners will complete a final course culminating project to build a portfolio of digital navigation resources and tools. This portfolio is a comprehensive demonstration of the skills and knowledge gained during the internship and will be assessed by peer learners.