Professional Certificate – Series of 5 Courses
Prepare yourself for a career in the fast-growing IT field, with no experience or academic degree required.
Get professional training designed by Google, and quickly get into a position with competitive pay.
There are currently over 520,000 open positions in the IT technical support field, with a median salary for entry-level positions of $57,000 per year.
Upon completion of the program, you can apply directly to jobs at Google and over 150 employers in the US, including Deloitte, Target, Verizon, and of course Google itself.
75% of certificate graduates report career improvement (such as a new job, promotion, or salary increase) within six months of completing the program.
The program also prepares you for the CompTIA A+ exams, the standard certification in the IT industry – so you will earn
two certifications upon completion of both tracks.
This program is ACE® accredited – and upon completion of the program, you can receive up to 15 academic credits, equivalent to 5 undergraduate courses.
If you’re interested in further building on your IT foundations, check out Google’s Professional Certification in
Automation with Python .
Hands-on Learning Project
This program includes over 100 hours of instruction and hundreds of practice-based exercises, which will help you simulate real-world IT technical support scenarios, critical for success in the job market.
The content is interactively and uniquely developed by Google employees with decades of IT experience.
Through a combination of videos, exercises, and hands-on labs, you will learn essential skills such as troubleshooting, customer service, computer networks, operating systems, and information security – basic skills required to work in an entry-level IT role.
Skills you will acquire
- Network protocols, cloud computing, operating systems such as Windows and Linux, systems management, encryption algorithms and other techniques.
Course 1: Technical Support Fundamentals
- Course duration: 26 hours
- Average score: 4.8 (out of 152,397 ratings)
What you’ll learn
In this course, you will learn the basics of the IT field and become familiar with topics such as computer hardware, the Internet, computer software, troubleshooting, and customer service.
Skills you will acquire
- How a binary system works
- How to build a computer from scratch
- How to install an operating system
- How the Internet works and its impact on the modern world
- How apps are built and how they work “under the hood”
Course 2: Networking Fundamentals
- Course duration: 25 hours
- Average score: 4.7 (out of 48,734 ratings)
What you’ll learn
The course provides a comprehensive look at computer networks, from TCP/IP protocols to practical applications and troubleshooting in networks.
Course 3: Operating Systems
- Course duration: 34 hours
- Average score: 4.7 (out of 27,822 ratings)
What you’ll learn
You will learn how to use graphical and command line interfaces in Windows and Linux, manage user accounts, configure hardware, and more.
Course 4: IT Systems and Infrastructure Management
- Course duration: 28 hours
- Average score: 4.7 (out of 24,977 ratings)
What you’ll learn
In this course, you will learn how to manage IT infrastructure in organizations, including cloud, computer and user management, and systems support tools.
Course 5: IT Security
- Course duration: 36 hours
- Average score: 4.8 (out of 22,829 ratings)
What you’ll learn
The course covers a wide range of information security concepts, including encryption, network security, authentication and authorization systems, and protection against digital threats.
