Learn how to install Tidio on your WordPress site and join the audience of over 60,000 WP sites using Tidio.
If you want to connect to an existing Tidio account – follow our guide on connecting to an existing Tidio account in WordPress.
Adding Tidio plugin to WordPress
Log in to your WordPress account and go to your dashboard. Go to the plugins category and select Add New .
Search for the plugin by typing ” Tidio “ in the search bar. When the system finds it, click Install now .
You have now installed the app. Before we continue, make sure you click Turn on .
Now, if you go back to the Add-ons category, you will see Tidio in the list.
To start using Tidio – create a free Tidio account. If you haven’t signed up yet, now is the perfect time to do so.
Find Tidio Chat in the menu on the left. Then, enter your email address to sign up.
As a new user, you’ll begin the product tour. We’ll ask you some basic questions about your business and how you’ll use Tidio.
With more information, we will tailor Tidio to your needs to improve the experience and help achieve better results.
From now on – the Tidio widget will be visible on your website
When you’re done with the tour, you’ll finally see the dashboard . This is where you can customize, manage, and track everything. This is also where you’ll chat with your visitors and build your flows.
By default, the Tidio widget is located in the bottom right corner. You can change the location in the settings panel and set more rules or customize the appearance of your chat widget. We explained all the options in our article on the Channels category.
Having connection problems?
If you are unable to log in to your Tidio account via the Tidio plugin installed on your WordPress platform – please follow this troubleshooting step or use:
Alternative installation – JavaScript
Please do not use this method if you have installed the Tidio plugin on your site. Instead, please follow this troubleshooting step.
Create a Tidio account. Go to the registration page to sign up for your free account. Just like last time, after signing up, you will go through a short product tour. Once you have completed it, you will log in to your dashboard.
Of course, live chat will be integrated with the WordPress site manually. On the left side, you will find the settings> Live chat> Installation There you will find your unique code.
Open the template header file (footer.php) located in your WordPress dashboard ( shown).> Template File Editor ) and paste the code before the closing tag< /body> .
Don’t forget to click Update File and refresh your site when you’re done.
Now it’s time to explore your new app ! Visit our blog to learn about live chat, flows, and email marketing.
Enjoy your new app!
P.S. If you’re still having trouble understanding how to enable the live chat feature on your WordPress site, take note or try our troubleshooting steps below.
Solving integration problems
If you don’t see the chat on your site immediately after adding it, please try the following steps:
Open your website in a new incognito window
In your browser. If you’re using Chrome, press CTRL + Shift + N (Windows) or CMD + Shift + N (Mac).
Clear your website’s cache.
The process depends on the device and browser you are using; for a detailed, step-by-step guide on how to do this on the most popular platforms, please visit www.refreshyourcache.com
Turn off cache extensions
If the chat is still not showing on your site, please make sure that all caching plugins (W3 Total Cache, W3 Super Cache, etc.) are temporarily disabled. Their purpose is to keep your site’s load time as short as possible, but this may leave changes made to the site intact. Turning them off for a minute should allow the chat widget to load properly; once you’ve verified that it worked, you can re-enable your plugins.
If you are unable to log in to your account using the plugin, you can try clearing the plugin data in the WordPress plugins category. This will allow you to log in again using your existing login details.
Additional features of Tidio
Once you have installed Tidio, there are several additional features that can enhance your user experience:
- Live chat: Ability to communicate with customers in real time.
- Automation: Create automated flows that help customers find the information they need.
- Email marketing: Sending marketing messages to your customers.
- Data analysis: Gain insights into user behavior on your website.
- Multi-language support: Ability to support different languages to serve diverse audiences.
Customization options
Tidio offers a wide range of customization options, so you can tailor the chat widget to your needs:
- Change colors: Adjust the widget colors to match your website design.
- Change location: Option to change the location of the widget on the screen.
- Add a logo: Add your logo to the widget to reinforce your brand.
- Set up welcome messages: Create custom messages that visitors will receive.
Support and resources
If you need additional help, Tidio offers a variety of resources:
- Help Center: Guides and articles on all Tidio features.
- Community Forum: A place to ask questions and get answers from other users.
- Technical Support: Tidio’s support team is available to help you with technical issues.
summary
Installing Tidio on your WordPress site is a great way to improve customer experience and increase engagement. With features like live chat, automation, and email marketing, Tidio offers a comprehensive solution for any business.
If you are still experiencing issues or have additional questions, don’t hesitate to contact Tidio support or check out the available resources.
Good luck with Tidio!