Providing instant solutions to your website visitors through live chat can increase your conversion rate and thus your revenue. Studies have shown that live chat improves conversion rates by about 30%.
How do we calculate the conversion rate?
The conversion rate is based on Tidio’s main tools. These are live chat, Flows, and email tools.
The weighting will appear if (during the last seven days) a site visitor made a purchase after:
We take the last interaction from the tools we mentioned above for the result.
Let’s look at this example:
In Stichio, the lead will appear to have been generated through the widget — because the last interaction with the customer was through the Tidio chat widget.
Please note that the total number of sales refers to the total of all orders placed through your website after interacting with the Tidio tool – this will also include all orders; paid, unpaid, and canceled orders.
[note_box] Practical example: If you have an online beauty store, you can use live chat to offer customers personalized advice on products that are right for their skin type. This can lead to higher conversions because customers feel like they are receiving personalized service. [/note_box]