How to manage departments in Tidio for chatbots

At Tidio, we have a system of departments that helps organize your chat and creates a better customer experience. With departments, you can divide conversations by topic or area. This way, you can ensure that every customer gets the help they need.

How to define classes:

1. Log in to your Tidio account (Tidio).
2. Access the ‘Departments’ category in the Control Panel.
3. Click ‘Add Class’ and enter the name that describes the domain.
4. If you want, you can also add a description and a caption if necessary.

How to use departments:

When a customer contacts you, you can choose which department the call will be assigned to. Is it technical support, sales, or something else? This ensures that the response team can handle the calls in the most efficient way.

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Tip: If you have a department that receives a lot of inquiries, consider adding Frequently Asked Questions (FAQs) or automated guides that can help customers solve simple problems themselves. This can save both you and your customers time!
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Advantages of using departments:

• Improved call management.
• A more precise response to customer needs.
• Improved customer experience and process optimization.

Using departments in Tidio, you can improve your service and ensure that every customer receives the help they need in the best possible way.

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Interesting use case: Many small businesses use departments in Tidio to separate sales and customer service calls, allowing teams to focus on their areas of expertise and improving efficiency. For example, a sales department can focus on converting leads, while a customer service department handles technical issues.
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