How to import knowledge from existing systems into Lyro chatbot

For Lyro AI Chatbot package subscribers, we offer a unique option to upload knowledge from existing databases. This means that your conversations or help center articles can be used as data sources for Lyro, in your Tidio project. Currently, this is possible with several customer support platforms, listed below.

Import knowledge from Intercom

Data types available for import:

• Customer calls
• Help articles
• User data

Required data:

1. API key
2. User data
3. Help articles

How to get the API key

1. When you are logged into the Intercom panel, go to the Settings home page. From there, select Developer Center :

2. Create a new app (if you don’t have one yet) or click on an existing app:

3. Copy the API key (called an access token here) using the designated button:

4. Share your data with us. See how to share data securely .

[note_box] Tip: When you create a new app in Intercom, give it a clear name that describes its use, so you can easily identify it in the future. [/note_box]

Importing knowledge from Gorgias

Data types available for import:

• Customer calls
• Help articles
• User data

Required data:

1. API key
2. User data
3. Help articles

How to get the API key and other data

1. When you are logged in to Gorgias, go to your profile and select the REST API option:

Or use the direct link in your browser (be sure to change it with your subdomain in Gorgias):

https://YOUR-SUBDOMAIN.gorgias.com/app/settings/api

2. Copy all the required data from the REST API page:

3. Share your data with us. See how to share data securely .

Import knowledge from Zendesk

Data types available for import:

• Customer calls
• Help articles
• User data

Required data:

1. API key
2. User data
3. Help articles

Please note that Tidio+ subscribers also get the option to import public Zendesk Help Center articles into Lyro. This option is available directly in Data Sources within Lyro Settings.

For more information about this feature, see this guide.

How to get the API key

1. When you are logged in to the Zendesk panel, select the Admin Center option:

2. From the menu on the left, select Zendesk API :

3. Click the Start button:

4. Open the Settings tablet, enable Token Access , and click the Add API Token button:

5. Copy the API token and save it in a safe place (e.g., in your password manager), as it will not be displayed again. Click the Save button when you are finished:

6. Share your data with us. See how to share data securely .

[note_box] Tip: When saving your API token, use a password manager like LastPass or 1Password to ensure it isn’t lost. [/note_box]

Share data with us securely

To simplify things (and keep everything safe) please use the service below:

https://keybase.io/encrypt

1. Select Tidio as the recipient (type “Tidio” in the available field):

2. Enter the data you want to share in the Encrypt message box, and click Encrypt .

The result will be something like this:

3. Copy all the encrypted text and feel free to share it securely via any communication channel you wish (including public channels!), although email is preferred.

[fact_box] Interesting use: Lyro AI Chatbot can be used not only for customer support, but also as an internal tool for training new employees. By uploading training documents and internal information, you can create a chatbot that helps new employees learn the company’s system and procedures in an interactive way. [/fact_box>

Benefits of using Lyro AI Chatbot

Using Lyro AI Chatbot offers many benefits to businesses and organizations:

• Save time: Chatbots can answer common questions and provide instant information, reducing the burden on support staff.
• 24/7 service: Chatbots can operate at all hours of the day, allowing customers to receive answers even outside of normal business hours.
• Improved customer experience: Customers can receive quick and accurate answers, leading to higher satisfaction.
• Data collection: Chatbots can collect data on frequently asked questions and problems, which helps improve products and services.

How to Implement Lyro AI Chatbot in Your Business

To implement Lyro AI Chatbot in your business, there are several steps to follow:

1. Set goals: Determine what your goals are for using a chatbot. Do you want to improve customer service? Save time? Collect data?
2. Gather information: Gather the information you want to upload to the chatbot, including FAQs, help articles, and internal documents.
3. Chatbot setup: Use the Lyro interface to set up your chatbot, upload information, and make adjustments.
4. Testing: Perform tests on the chatbot to ensure it is working properly and providing accurate answers.
5. Launch: Launch the chatbot on your website or other platforms.

summary

Lyro AI Chatbot is a powerful tool that can upgrade your customer service and improve the customer experience. By importing knowledge from existing databases, you can ensure that your chatbot is equipped with the right information to answer customer questions quickly and accurately.

If you are interested in more information about Lyro AI Chatbot, do not hesitate to contact us.