In Tidio’s dashboard, you have the flexibility to control the visibility of the chat widget depending on your availability or specific requirements. You can hide the Tidio chat widget when you are not logged into your dashboard, or hide it completely depending on your situation.
Hide the widget when you are not logged in
To access your visibility options, navigate to the Settings section.> Live chat> Appearance :
In this section, find the widget’s visibility settings, where you can change your setting according to your preferences.
You can decide whether you want to display the widget when you are not logged in, on which devices you want to display the widget, and on which pages the widget should be hidden. Of course, you can also disable the widget completely.
Disable the option called Show chat when offline if you want Tidio to disappear whenever all your impersonators are offline:
Show the widget on selected devices
In the visibility settings you can also decide to display the Tidio widget only on selected devices . You have three options available in the drop-down menu:
Both on mobile and desktop devices
The chat will be displayed on every page on your website (on desktop and mobile devices).
Only on desktop devices
The chat will only be visible to users who open your site from desktop computers.
Only on mobile devices
The chat will only be visible to users who open your website via mobile devices.
Disable chat completely
If you want to completely disable the chat widget on your site (without completely removing it), disable widget display . This will hide the widget completely on your site.
Hide on specific pages
To hide the Tidio widget only on specific pages, you can use the Hide on specific pages option:
When you click the link, a new window will open where you can select the pages on which the widget will no longer be displayed. You can list different URLs for desktop and mobile devices separately:
Disable for exact URL
If you want to hide the Tidio chat widget on specific pages, you will need to select this option and enter the exact URLs one by one in the field, and click Add:
To save your new settings, simply close the pop-up window, then scroll down to the bottom of the Appearance section and click the Save button.
Disable for pages whose URL contains keywords or paragraphs
If you want to disable the chat widget on pages whose URL contains a specific paragraph (or word) – the URL contains option is for you. It allows you to hide the chat widget on more than one page at a time, as long as the page URL contains what you specify.
Select the Containing URL option, then enter the keyword or paragraph into the URL field, and click Add :
example
Let’s say we want to hide the Tidio widget from all Help Center articles in the ‘Chatbots’ category. In this case, I’ll enter the link www.help.tidio.com/chatbots in the Page field, mark it as a containing URL, and click the Add button. Now, the widget will appear in all other Help Center articles but not in articles in the ‘Chatbots’ category.
Once you have added some pages on which you will hide Tidio, you will see the number of these pages in the widget’s visibility settings. This will give you a quick way to know that the Hide on specific pages option is in use:
Hide for specific countries
To hide your widget from specific countries, it’s very simple! You can use the Hide or Show for Specific Countries option:
Clicking the link opens a new window where you can choose which countries to hide or show the widget for. You can select as many countries as you like.
Advanced settings
Tidio has additional advanced settings that can improve your experience. These settings include options such as:
- Customize the widget design: You can change the widget colors, font, and overall style to match the overall look of your site.
- Automated settings: You can set up automated responses to frequently asked questions so your customers get instant answers.
- Integration with other tools: Tidio supports integration with tools like Zapier, allowing you to connect the chat with other systems.
Customization options
With the customization options, you can create a unique user experience. For example, you can choose the widget colors to match your branding:
- Choose the colors you want to use.
- Change the font to suit your style.
- Add a logo or image to represent your brand.
Automatic responses
Automatic responses can save a lot of time. You can set up frequently asked questions and provide instant answers:
- Set up FAQs.
- Provide clear and helpful answers.
- Make sure the comments are updated regularly.
Integration with other tools
One of Tidio’s powerful features is its ability to connect with other tools. For example, you can connect Tidio with:
- Zapier: Connect Tidio with thousands of other apps.
- CRM: Integrate Tidio with your customer management system.
- Analysis tools: Get data on conversations and interactions with customers.
summary
Tidio offers a wide range of customization options, visibility management, and advanced settings that can enhance the customer experience on your website. With Tidio’s advanced tools and options, you can ensure that your customers receive the best support at the right time.
If you have any further questions or need help with setup, feel free to contact Tidio support.
An interesting use case for Tidio is the ability to integrate chat with existing CRM systems, allowing businesses to manage all customer communications in one place. This can improve efficiency and provide a smoother customer experience.
Tip: If you only want to hide the widget during certain times of the day, you can combine the settings with automatic scheduling. This ensures that the widget only appears when your team is available to answer questions.