You can block visitors during a chat session based on their IP address. Visitors you block will not be able to see the Tidio chat widget installed on your site. This can be undone later in the settings panel.
[note_box] Practical example: If you run an online store and identify a visitor who is attempting to commit fraud, you can quickly block them to protect your business. [/note_box]
Blocking a visitor
To block a visitor, enter the chat conversation with the selected visitor. On the right side, you will see the visitor’s details. Click on the dots menu and select the Block Visitor option.
The visitor is now blocked. You can see all blocked visitors (their email address) in Settings.> general> Project and billing> Preferences> Visitors are blocked .
[fact_box] Interesting use: Businesses can use the blocking feature to manage the workload of their support team. By blocking irrelevant or harmful visitors, you can ensure that your support team can focus on the customers that matter most. [/fact_box]
Unblocking a visitor
To unblock visitors, go to Settings> general> Project and billing> Preferences> Visitors are blocked .
Click the Unblock button next to the blocked visitor’s email address. The visitor can now write to you again, and the message will appear in the Unassigned folder.
