How to block problematic visitors on Tidio
Widget appearance
In the Settings section> Live chat> Appearance , you can customize your Tidio widget according to your preferences.
The changes you can make to the look and feel settings are based on how you prefer the chat widget to appear on your site. A preview will be available on the right side so you can see the changes in real time.
You can learn more about each step from the Look and Feel section in our article on customizing the Tidio chat widget .
Widget visibility
Under the widget visibility settings, you can make sure the widget is accessible to your site visitors and choose whether you want the widget to be displayed when you are offline and on which devices.
To customize the widget’s visibility, you can choose to show it on select devices or use the Hide on specific pages option to hide it from specific pages only. You can also enable the option to allow visitors to create a ticket when you’re offline – if you prefer your visitors to send an email when you’re not here.
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Below the initial settings, you can change the status, background, and message that will be visible if you have no active chat streams.
Pre-chat survey
Under the Get Started section, you’ll find Pre-Chat Survey . Here you can create a survey that will ask your visitor for their name, email address, phone number, or GDPR compliance after they type their first message and try to start a conversation with you.
This information will be saved for you in a conversation board for use during the chat.
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**Practical tip:** If you want to improve your chat conversion rate, try asking simple, clear questions in your pre-chat survey. For example, “How can we help you today?” or “What’s the main topic of your inquiry?”
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Multilingual
The multilingual feature allows you to display the chat widget in more than one language. Additionally, you can edit each sentence in the translation and customize it to your needs. To learn more about the multilingual section, see this article: Multilingualism .
Sidebar
Set your chat to appear as a sidebar on the left or right side of your website. Once a user clicks on the sidebar, the standard chat widget at the bottom will appear.
Facebook Messenger
Here you can set up your Messenger integration. To confirm, log in with your Facebook credentials. To learn how it works, read our article explaining how to integrate Tidio chat with Messenger .
Refer to our guide on integrating Tidio chat with Instagram for detailed instructions.
Check out our article on how to integrate Tidio chat with WhatsApp for step-by-step instructions.
Customer Service
Set up integration with your email account to receive and send emails through Tidio Chat. This will allow you to keep all your customer communications in one place. To learn more about this, check out our mailbox integration guide.
Chat page
You can also link your chat to a button on your page and display it in a new window when a user clicks on it. The chat page URL is available at the bottom of the section – you can copy it and attach it to the button on your site.
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**Practical tip:** If you use the WhatsApp integration, make sure your number is up to date and that you are available during your specified business hours. This can improve your customer satisfaction.
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Additional settings
While using Tidio, there are additional settings that can improve your experience. We’ll review a few of them:
Notifications
You can set up notifications to receive when there are new messages in the chat. This can be useful to ensure you don’t miss any conversations with a customer.
- Select the type of notification you would like to receive (email, push, SMS).
- Set the alert times (for example, only during working hours).
Message templates
You can create pre-made message templates to save time answering frequently asked questions. This can improve your efficiency.
- Create a new template.
- Add the content you want to include in the template.
- Save the template for future use.
Statistics
Tidio provides you with data and statistics about your calls. You can track:
- The number of calls that took place.
- The conversion rate of calls.
- Average response time.
Improving the customer experience
To improve your customer experience, there are a few additional steps you can take:
Staff training
Proper training for your team can improve the quality of service. Make sure your team knows how to best use Tidio tools.
Customer feedback
After each call, you can ask your customers for feedback on the service. This can help you understand what is working and what needs improvement.
24/7 service
If possible, consider offering 24/7 customer service. This can improve your customer satisfaction.
summary
With Tidio, you can improve your customer experience and provide fast and efficient service. By customizing the widget, using pre-chat surveys, and other settings, you can ensure that your customers receive the best service.
If you have any further questions or need help, feel free to contact Tidio support.