By default, any website that uses push technology asks for permission from visitors to notify them. We’ll demonstrate how to enable Tidio notifications in your browser.
Checking messages on Tidio
When you first visited the Tidio dashboard, we asked you if you would like to allow or deny notifications. If you enabled them during your visit to the site – everything is fine! However, if you did not enable notifications – you should unblock them. This way you can be sure that you will not miss any live chat!
To enable notifications in Tidio, go to Settings> personally> Notifications Make sure the sound is set next to each notification you want to receive.
With Tidio you can also easily check if your browser is blocking the messages. Use the blue Send a test message button in the same area.
If your notifications are enabled, you will receive the test message from the site. If they are blocked – a message from Tidio will appear on your screen, saying that the browser is blocking the notifications.
Enable site notifications
Below we will explain how to enable notifications for the following browsers:
Google Chrome
You can check the current status of notifications in Google Chrome by clicking the lock icon next to the Tidio website URL.
If notifications are blocked – Blocked will appear to the right of the bell icon. To allow notifications – click Block and select Allow from the drop-down list. Refreshing the Tidio page will allow your browser to send notifications.
You should now start receiving notifications properly. You can test again; the message should look like this:
Google Chrome on Windows 10
Windows 10 users may find that Chrome notifications are blocked in Windows system settings.
To enable notifications in Google Chrome, go to Settings> Messages and actions> Make sure you enable the message key And another switch next to the Google Chrome app under Receive notifications from these apps to receive the notifications.
If you don’t use the Windows 10 Action Center – you can disable the system-installed notifications in Chrome settings .
Additionally, make sure your Windows Assistance is set to allow notifications.
You can edit the Assistance settings by selecting Start.> Settings >system >Assistance . Or you can type Assistance in the search box on the taskbar, and then select Assistance settings from the list of results.
Mozilla Firefox
To enable notifications in Mozilla Firefox, you need to click the icon to the left of the website URL.
If the messages are blocked by Firefox – unblock by clicking the x to the right of the Blocked label. Then, refresh the site – it will ask for your permission to receive messages. Clicking Allow will solve the problem.
The test message should now be open. You can test it and see if it is sending correctly, as in the image below:
Microsoft Edge
You can enable notifications in Microsoft Edge by clicking the lock icon to the left of the website URL.
After you click on the icon, a menu will appear. There you can change the settings to match the image below:
Once you have enabled the permission, refresh the Tidio website. This will apply the changes, and you will now see the message like this:
Safari
To get notifications in Safari, open the browser’s settings. You can do this by clicking the Safari menu> Preferences on your Mac.
In the preferences window, select the Sites tab, where you can edit permissions for sites you visit. Open the notification area on the left, and there you will see Tidio listed. You may see a checkbox selected for Tidio; please select Allow instead.
After you have changed the permission – refresh the Tidio website. Now you can run the test and see if Safari sends you messages like below:
