See how to disable the Tidio.com chat widget on specific pages on your site. This way, the Tidio chat widget will not be displayed on the selected pages.
If it’s more convenient for you to specify which pages the Tidio widget should be visible on – check out our article on displaying Tidio widgets on specific pages.
How to hide the Tidio widget on specific pages
To hide the chat widget on specific pages – you need to edit the chat visibility settings. Go to Settings> Live chat > Look in your Tidio panel to determine this.
Click the Widget Visibility tab, and select the Hide on specific pages option. Doing so will open a new window where you can adjust the settings. You will only see this option if your widget is set to show.
You can add the pages you want to block in the new window. There are separate lists for desktop and mobile devices ; this allows you to choose whether the chat on a specific page will be visible to desktop users and not to mobile users, or vice versa.
Disable for a detailed URL
If you want to hide the Tidio chat widget on specific pages, you will need to select this option and enter the exact URL manually into the field, and click Add:
To save your new settings, simply close the pop-up window, then scroll down to the bottom of the Appearance category and click the Save button.
Disabling pages whose address contains a word or phrase
If you want to disable the chat widget on pages that include a specific phrase (or word) in the URL – the Contains URL option is for you. This allows you to hide the chat widget on more than one page at a time, as long as the page URL contains what you entered.
Select the Containing URL option, then enter the word or phrase in the URL field, and click Add :
To save your new settings, simply close the pop-up window, then scroll down to the bottom of the Appearance category and click the Save button.
example
Let’s say we want to hide the Tidio widget from Help Center articles in the ‘Chatbots’ category. In this case, I’ll add the link www.help.tidio.com/chatbots to the page field, highlight it as a containing URL, and click the Add button. Now, the chat widget will be visible in all other articles in the Help Center, but not in articles in the ‘Chatbots’ category.
Once you have added some pages to hide Tidio from, you will see the number of those pages in the widget visibility settings. This will quickly let you know that the option to hide on specific pages is in use:
[note_box] Tip: If you have pages with dynamic URLs, like product pages in an online store, you can use the “Containing URL” option to hide the widget from all product pages at once. Just insert the common part of the URL, like “/product/”, and that’s it!
More tips and tricks
To ensure that disabling the Tidio widget is effective, here are some additional tips:
- Check your settings: After you’ve made changes, it’s always a good idea to check your settings to make sure the changes have actually taken effect.
- Use exact URLs: When adding URLs, be sure to be as precise as possible to avoid issues with displaying the widget.
- Experiment with different options: Feel free to try out Tidio’s different options to see what best suits your needs.
- Stay in touch with support: If you encounter any problems, feel free to contact Tidio support for help.
Common problems and solutions
As with any system, you may encounter some common problems. Here are some of them and possible solutions:
- The widget is not hidden: If the widget is not hidden on the pages you expected, check if the address you entered is correct and if the settings were saved.
- The widget appears on mobile devices even though you set it to hide: Make sure you have configured the settings separately for desktop and mobile devices.
- Changes not updating: If changes are not updating, try clearing your browser’s cache or checking the page in incognito mode.
summary
Disabling the Tidio chat widget on specific pages is a great way to control the user experience on your site. By following the instructions in this article, you can ensure that the widget is only displayed on pages where it is truly needed. Don’t forget to check your settings periodically and make changes as needed.
The importance of the chat widget on your website
Tidio’s chat widget is an important tool that can improve the user experience on your website. It allows your website visitors to get instant answers to their questions, leading to improved customer service and increased customer satisfaction.
Benefits of using a chat widget
- Improved customer service: The widget allows visitors to receive immediate responses, reducing the need to wait for email responses.
- Increase conversions: By providing instant support, you can increase the chances of visitors becoming customers.
- Data collection: The widget allows you to collect data on frequently asked questions, which can help you improve your products and services.
- 24/7 availability: With automated chat, you can provide support even when you are unavailable.
When to hide the widget?
There are cases where you should consider hiding the Tidio widget:
- On pages with irrelevant content: If the pages contain information that does not require support, a widget may not be needed.
- On sales pages: On pages where you want visitors to focus on the sale, you may want to hide the widget to avoid distractions.
- On pages with complex processes: If you have pages with complex processes, you may want to hide the widget to avoid disturbing visitors.
Final thoughts
Disabling the Tidio chat widget on specific pages is not only a technical decision, but also a strategic one that can impact the user experience on your site. You should consider the needs of your visitors and make sure that the widget is displayed in the right places and at the right time. By properly managing the widget, you can improve your service and increase customer satisfaction.