Online Course – Google Certified Professional Practice in Conflict Management for Everyone, Arizona State University

Internship – a course series of 4 courses

At the end of the internship, you will be able to:

• Assess types of conflicts and identify the needs and responses of all parties involved.
• Identify when conflicts arise and manage them in different environments.
• Respond to conflict appropriately and think of solutions that can be implemented.
• Prepare for negotiations by finding alternatives and proposing solutions that assume the best interests of all involved.

Hands-on Learning Project

Conflict is a part of life. Everyone has different desires, and sometimes these needs conflict. You must know how to see the conflict clearly, handle it appropriately, and find the best solution.

Additionally, it is important to understand the needs of all parties involved in order to properly conduct this process. With the expertise of ASU’s Sandra Day O’Connor College of Law, the Conflict Management specialization will provide you with the tools, knowledge, and strategies needed to handle conflict.

You will learn the basic principles and become familiar with your conflict management toolkit. Then you will apply them directly in practical situations. Conflict management can seem like resolving an argument—but it is much more than that. To resolve a conflict, you need to know what type it is and what solutions are available, as well as understand what each party is trying to achieve during the conflict.