Keeping up with customer messages is important for communication and customer support. Tidio offers a variety of alert settings so you never miss a message from your customers.
Types of notifications
You can configure Tidio notifications for the Web Page dashboard, mobile app, desktop app, and email communication. We distinguish between the following types of notifications:
New chat requests
Notifies you of all new chats initiated by your site visitors. All new chats are visible in the Unassigned folder within the Tidio chat board.
New messages
Notifies you of all new messages sent to you by your website visitors.
Incoming visitors
Notifies you of new visitors entering your site.
New tickets and ticket notifications
Notifies you of new incoming tickets (emails).
Notify operators
Notifies you when visitors reach certain points during automated interactions. This alert can be set in the flow editor using the Notify Operators action.
See how to set each alert for different devices below.
Web Dashboard Notifications
Web notifications
To configure Tidio web dashboard notifications, go to Settings> Notifications In your Tidio admin panel.
In the Notifications section, you can set up notifications for: new messages, new chat requests, incoming visitors & new tickets, and ticket notifications .
Notifications are divided into Web notifications (pop-up) & Offline email notifications (email to your mailbox). You can also choose a notification sound for each notification type on the right. We will clarify offline email notifications later in this article.
Offline email notifications
To start receiving offline email notifications, check the boxes under the Email column in the Settings section.> Notifications . The offline email notification option allows you to receive your website visitors’ leads directly to your email when you are logged in as unavailable or set as offline in the Tidio dashboard.
In offline email notifications, there is a 5-minute delay counted from the last message received. This is done to prevent all messages from being sent in separate emails. Instead, the system will collect all messages written in the chat and send them all to you in one email.
Email notifications are always sent to the email address you used to create your Tidio account. However, if you would like to add an additional email to continue receiving emails to a different personal email address, you can enable the Forward Email Notifications option and add different email addresses manually.
If you want to learn more, check out our article on offline email notifications.
Tidio mobile app
You can set up notifications for your Tidio app by going to Settings> Notifications section of the mobile app and make sure notifications are turned on.
If you’ve turned on notifications but are still having problems, open the Notifications troubleshooting center in Settings> Notifications in your Tidio app.
You can also request the test manually by tapping the Send Test Message button or open our Help Center to find additional troubleshooting steps for any mobile device.
Tidio desktop app
You can download the Tidio desktop app on your Windows and Mac computers. We explain how to download the Tidio desktop app in detail in our article on installing the desktop app.
Once you have installed the Tidio desktop app, setting up notifications for the app is similar to your notification settings in the browser panel.
To configure Tidio desktop app notifications, go to Settings> Notifications in the Tidio desktop app section. The settings in our desktop app are similar to the settings in our web dashboard.
The importance of notifications
Notifications are an essential tool for any business that wants to stay in touch with its customers. They allow customer service managers to be up-to-date at any given moment on any customer inquiry or question. This is a cardinal component of quality customer service.
Improving customer service
With notifications, you can respond quickly to customer inquiries, leading to significant improvements in customer service. Customers expect a quick response, and if they don’t get it, they may look elsewhere for solutions.
Customer satisfaction
Fast and efficient customer service increases customer satisfaction. When customers feel like they are getting quick answers to their questions, they tend to feel more satisfied with your service. This can lead to repeat customers and a better reputation for your business.
Building loyalty
Satisfied customers tend to be more loyal. When you provide them with fast, quality service, they will feel obligated to come back to you in the future. This loyalty can lead to additional revenue and business growth.
Reducing response time
By using notifications, you can reduce your response time to customer inquiries. This is a significant advantage, especially in the digital age where customers expect instant responses.
Best practices
To get the most out of Tidio notifications, there are a few best practices to consider:
- Set up all types of notifications: Make sure you get notifications for all types of leads, including chats, messages, and tickets.
- Use email notifications: If you’re unavailable, make sure email notifications are turned on so you don’t miss a call.
- Check your settings regularly: Make sure your settings are up to date and that you are receiving the required notifications.
- Set different sounds: Use different sounds for different types of notifications so you can identify the type of call without looking at the screen.
summary
Tidio alerts are an essential tool for improving your customer service. With the right alert settings, you can ensure that you are always up to date on all your customer inquiries, resulting in improved service, customer satisfaction, and loyalty.
If you want to learn more about additional Tidio features, feel free to check out our articles or contact us directly.