What should I know before closing my account? Note that Crypto.com app/website account, Crypto.com virtual card, and Crypto.com Exchange account must be closed together. Click here for details on the cancellation process and fees associated with the Crypto.com Visa card. When you cancel, you'll permanently lose access to your accounts and usage history. You are welcome to use our services again by registering as a new user, but you will not be able to reactivate your previous account once it has been closed. If you open a new account, you will not be eligible for new user promotions, including the cancellation of 7-day credit/debit card fees or the BG25 Referral bonus. For information about our privacy practices, please see our Privacy Notice . Do I need to withdraw my funds? You need to withdraw all funds from the Crypto.com App and Crypto.com Exchange account to close them. If your balance is less than the minimum withdrawal amount, please contact customer support. Information on how to withdraw crypto funds:
- Crypto Withdrawals – General Information
- What Should You Know About Cryptocurrency Deposits and Withdrawals?
- How to choose a network when depositing/withdrawing crypto?
Information on how to withdraw fiat money:
- AUD: Fiat Wallet – Withdrawal in AUD
- BRL: Fiat Wallet – Withdrawing in a Brazilian Fiat Wallet
- CAD: Fiat Wallet – Withdrawal in CAD
- EUR: Fiat Wallet – Withdraw in EUR via SEPA
- SGD: Fiat Wallet – Withdrawing in SGD via FAST Network
- GBP: Fiat Wallet – Withdrawing to GBP Fiat Wallet via Faster Payment (FPS) Service
- USD: Fiat Wallet – USD Withdrawal via ACH
Details on how to withdraw funds from your Crypto.com Exchange account can be found here. How do I close my account? To close your app/website account*, make sure it doesn't:
- Visa Card Crypto.com Balance
- Active Stake or Lockup in CRO
- Active Conditions at Crypto Earn
- Supercharger Assignments
- Open Positions in UpDown Options or Strike Options
*Please use the Crypto.com app to close your Crypto.com Web account. If “Spend Power” is enabled, please contact Customer Support to disable it before closing your account. It's a good idea to download your usage history for tax purposes, as you'll lose access permanently after closing your account. If all of the above steps have been taken, go to Account > Settings > Close Account to continue the process. How to remove yourself from Crypto.com's email mailing list? If you do not wish to receive promotional emails from us after closing your account, please click on the unsubscribe or subscriber preferences update link at the bottom of each email.
