During the registration process, we will ask you to provide us with:
- Your full legal name A photo of a government-issued ID A self-photograph
Note: The account is opened exclusively through the Crypto.com app so do not send us the required information by email or through the chat in the app. In most cases, the best document to use is your passport. If you don't have a passport, an ID card or driver's license will usually be enough.
(U.S. citizens and residents are required to submit their state-issued driver's license or ID). Post-submission status Pending verification
Description: Your application is waiting to be reviewed by our team
- This is a case-by-case process and can take anywhere from a few hours to a few business days, depending on many factors (such as the submitting country, citizenship, the quality of the photos, etc.).
If your status does not change within 3 business days, please contact support via the chat in the app (Contact Support). You may be asked to provide us with more information. Please follow our instructions and do not send us personal information that we have not asked for (including photos, scans, PDFs, etc.). Incomplete Authentication
Description: There was a problem with one or more of the components listed above in your request and we need you to do the process again
- Tap “Reapply” and follow the process of submitting the certificate/photo again. If this happens 2-3 times and you don't get any communication from us, please use the chat in the app to find out the problem.
Your Verification Confirmed
Description: Your verification is complete and you can proceed to:
- Buy/Sell/Store/Send/Track Cryptocurrencies Upload or lock your CROin the app and order a Visa Card of Crypto.com Crypto Earn, Pay
Note: Depending on the jurisdiction in which you are located, you will be required to place or lock CRO tokens for 180 days. FAQ: Why do we need this information? Compliance is one of our core capabilities What happens with my personal data? Please refer tothe Privacy Statement Ours. The app doesn't scan my ID or take my photo? Please try the manual upload option if you were unable to scan the document and/or image on your first attempt. The following steps will help you go through the verification process more quickly: Full legal name: Make sure that the name you type is the same as the name that appears on the document you provide. If the document uses abbreviations or acronyms, please use the full names instead. Make sure there are no spelling errors Take a good photo of the ID: Take the photo of the ID card in a well-lit environment. Make sure that all four corners of the document are visible and that there are no reflections (if your flashlight is on, make sure to turn it off). Clean the lens, hold your phone steady, position the camera so that the frame reaches the edges of the document – once this happens, the image will be taken automatically. After capturing the image, make sure that the information about it is legible. If you are unsure about the quality, retake the photo before sending it. Take a good photo: When you take the photo, hold the camera steady and follow the green dot with your eyes (this process uses a camcorder and photos), without moving your head. Try to stay still as much as possible – it won't take long!
