Frequently Asked Questions About Crypto.com Card
This page is for users who already hold a Crypto.com card or have applied for a card before November 6, 2024. If you are a US/Canada/Singapore user who has submitted or are applying for a Crypto.com card on or after November 6, 2024, 03:00 UTC, please refer to this page instead. If you are a non-US/Canada/Singapore user who has submitted or is applying for a Crypto.com ticket on or after November 6, 2024, 03:00 UTC, please refer to this page instead.
Crypto.com card comes with rewards that are tailored to the needs of users who need to move quickly. It includes access to Priority Pass™ lounges at airports, interbank exchange rates, and no overseas fees*. Select tickets will enjoy the following benefits:
- Travel in style: 10% refund on every Expedia purchase (equivalent to $50) or Airbnb (equivalent to $100)
- Your music: Spotify. Get 100% back on your Standard Subscription Plan (up to $13.99 value)
- Your movies: Netflix. Get 100% back on your basic subscription plan (up to $13.99 value)
- Your Social Media: X.com (formerly Twitter). Get 100% back on your premium subscription plan (up to $8 worth)
- Best expense reimbursements. Ever. Up to 5% refund on departures, domestic or abroad, with no minimum expenses required.
*Subject to different card areas. See here for more details on fees and limits.
- **Maximum 1 refund per merchant per month.
- Merchant refunds from Spotify and Netflix expire after six months of card activation for new users with Royal Indigo, Jade Green, and Ruby Steel. Cardholders who have upgraded their card level will enjoy the merchant refund benefits offered with the new card tier for six months, starting from the upgrade date. Merchant Refund Benefits will not expire after six months for cardholders who upgrade to Icy White, Frosted Rose Gold, or Obsidian, as long as the cardholder retains one of those cards.
- Merchant refunds from X.com premature after six months and twelve months from the date of card activation for new users with Icy White/Frosted Rose Gold and Obsidian cards respectively. Holders who upgrade their card level or die story will enjoy the merchant refund benefits offered with the new 6/12 month card level, starting from the upgrade date. Valid for new users or holders who upgraded on or after February 1, 2024 10:00 UTC.
as of 15 January 2024, 03:00 UTC
Cardholder CRO Staking will replace CRO Lockup for eligible users. Please note: The CRO staking requirements for the Crypto.com card are expressed in the value of the local currency. To learn more about CRO Staking Rewards, see the CRO Staking Rewards section below. To learn more about CRO Lockup Rewards, take a look at the CRO Lockup Rewards section below. See here for more details on CRO staking eligibility for holders.
When you establish or lock the CRO required for a higher card tier, you can enjoy various benefits of CRO Staking or CRO Lockup, such as additional spend rewards, chargebacks, and higher Crypto Earn rates, depending on your card level.
Important:
- If you are eligible for CRO Staking and have an active CRO Lockup, you must accept the terms of the CRO Staking on the ‘Card' page of the Crypto.com app to continue earning CRO Rewards from January 15, 2024, 03:00 UTC, or when the 180-day period for CRO Lockup ends, whichever is later. If you do not accept the CRO Staking Terms by January 15, 2024, 03:00 UTC, you will not be able to continue earning CRO Lockup Rewards. However, you will continue to enjoy the benefits of your card based on your CRO Lockup rank.
- If you are eligible for CRO Staking and do not have an active CRO Lockup and want to enter into a new agreement or upgrade a ticket on January 15, 2024, 03:00 UTC or later, you will need to accept the terms of the CRO Staking during the purchase of the CRO and the staking process in the app.
How do I get a refund?
The purchase amount will be credited to your CRO wallet, which will be immediately reflected in any eligible transaction. The limits for chargebacks are:
- Expedia: Up to 10% on any purchase with a limit of $50 per month.
- Airbnb: Up to 10% on every purchase with a limit of $100 per month.
- Spotify: Up to $13.99 per month.
- Netflix: Up to $13.99 per month.
- Amazon Prime: Up to $14.99 per month.
- X.com: Up to $8 per month.
The limits reset on the first day of each month.
This offer is launched independently by Crypto.com, and there is no cooperation between Crypto.com and the merchants in this offer. Crypto.com reserves the right to change this offer at any time.
Increased expense benefits
With ongoing CRO Stake or CRO Lockup, cardholders will receive additional spending rewards based on their card level:
- Obsidian: 2% → 5%
- Icy White/Frosted Rose Gold: 1% → 3%
- Royal Indigo/Jade Green: 0% → 2%
- Ruby Steel: 0% → 1%
When do you get CRO rewards on purchases?
Spending rewards for purchases with a Crypto.com card will be considered into your CRO wallet shortly after you make an eligible purchase.
CRO Rewards from Monthly Spend Amount
There's a monthly limit on the spend rewards you can accrue for your Crypto.com card:
- The Ruby Steel card has a monthly limit of $25 per month.
- The Royal Indigo/Jade Green Card has a monthly limit of $50 per month.
- Icy White and Frosted Rose Gold cards and Obsidian cards have no monthly limit.
Monthly CRO rewards limits reset at 00:00:00 UTC on the first day of each calendar month.
CRO Staking Rewards for Holders
Effective January 15, 2024, 03:00 UTC, CRO Staking Rewards will replace CRO Lockup Rewards for select users and will continue to be given weekly as CRO Staking Rewards to holders.
How do I register for these benefits?
Apply for a Crypto.com card by downloading the Crypto.com app. Existing cardholders can upgrade a card level.
For more details, visit where you signed up for these benefits and do so with your Crypto.com card.
- For existing users of X.com/Spotify/Netflix, go to the subscription and payment page and change the payment method to Crypto.com card.
Note: You may need to turn on international usage.