{"id":288215,"date":"2024-12-24T18:10:51","date_gmt":"2024-12-24T18:10:51","guid":{"rendered":"https:\/\/gfssite.local\/%e5%a6%82%e4%bd%95%e5%9c%a8-tidio-%e4%b8%ad%e4%b8%ba%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%88%9b%e5%bb%ba%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98%e8%a7%a3%e7%ad%94%e6%b5%81%e7%a8%8b\/"},"modified":"2024-12-24T18:10:51","modified_gmt":"2024-12-24T18:10:51","slug":"%e5%a6%82%e4%bd%95%e5%9c%a8-tidio-%e4%b8%ad%e4%b8%ba%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%88%9b%e5%bb%ba%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98%e8%a7%a3%e7%ad%94%e6%b5%81%e7%a8%8b","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/zh-hans\/%e5%a6%82%e4%bd%95%e5%9c%a8-tidio-%e4%b8%ad%e4%b8%ba%e8%81%8a%e5%a4%a9%e6%9c%ba%e5%99%a8%e4%ba%ba%e5%88%9b%e5%bb%ba%e5%b8%b8%e8%a7%81%e9%97%ae%e9%a2%98%e8%a7%a3%e7%ad%94%e6%b5%81%e7%a8%8b\/","title":{"rendered":"\u5982\u4f55\u5728 Tidio \u4e2d\u4e3a\u804a\u5929\u673a\u5668\u4eba\u521b\u5efa\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u6d41\u7a0b"},"content":{"rendered":"<div class=\"article-body\">\n<p>FAQ \u6d41\u53ef\u4ee5\u56de\u7b54\u8bbf\u5ba2\u6700\u5e38\u89c1\u7684\u95ee\u9898\u3002\u60a8\u7f51\u7ad9\u7684\u8bbf\u95ee\u8005\u5c06\u5355\u51fb\u8be5\u95ee\u9898\uff0c\u8be5\u6d41\u5c06\u63d0\u4f9b\u6240\u9700\u7684\u7b54\u6848\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\">\n<p>\u60a8\u53ef\u4ee5\u4f7f\u7528\u7b2c\u4e00\u4e2a\u7f51\u7ad9\u8bbf\u95ee\u89e6\u53d1\u5668\u5c06 FAQ \u6d41\u6dfb\u52a0\u5230\u60a8\u7684\u81ea\u52a8\u5316\u4e2d\uff0c\u4e5f\u53ef\u4ee5\u4f7f\u7528\u53e6\u4e00\u4e2a\u89e6\u53d1\u5668\u5355\u72ec\u521b\u5efa\u5b83\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u60a8\u5e0c\u671b\u8bbf\u5ba2\u4f55\u65f6\u770b\u5230\u95ee\u9898\u3002<\/p>\n<\/p>\n<h2 id=\"ready-to-use-faq-bot-template\">\u5f00\u7bb1\u5373\u7528\u7684 FAQ \u6d41\u6a21\u677f<\/h2>\n<\/p>\n<p>\u6211\u4eec\u7684\u5373\u7528\u578b FAQ \u6d41\u6a21\u677f\u53ef\u4f9b\u6240\u6709\u5ba2\u6237\u4f7f\u7528\u3002\u60a8\u53ef\u4ee5\u5728 Tidio \u5e10\u6237\u7684 Communication Improvement Templates \u7c7b\u522b\u4e0b\u7684<strong>Flows<\/strong>\u9762\u677f\u4e2d\u627e\u5230 FAQ \u6a21\u677f\u3002\u6839\u636e\u60a8\u7ecf\u8425\u7684\u884c\u4e1a\uff0c\u5b83\u5c06\u88ab\u6807\u8bb0\u4e3a\u5728\u7ebf\u5546\u5e97\u3001<strong>\u9910\u9986<\/strong>\u7b49\u7684<strong>\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u6d41<\/strong>\u3002  <\/p>\n<p class=\"wysiwyg-text-align-center\">\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"\" title=\"\"><\/p>\n<p class=\"wysiwyg-text-align-center\">\n<p class=\"wysiwyg-text-align-center\">\n<h2 id=\"create-own-faq-bot\">\u521b\u5efa\u60a8\u81ea\u5df1\u7684 FAQ \u6d41<\/h2>\n<\/p>\n<p>\u8981\u4ece\u5934\u5f00\u59cb\u521b\u5efa FAQ \u6d41\uff0c\u8bf7\u8f6c\u5230 <strong>Flows<\/strong> \u7c7b\u522b\uff08\u5de6\u4fa7\u83dc\u5355\u4e2d\u7684\u6d41\u56fe\u6807\uff09\uff0c\u7136\u540e\u9009\u62e9 <strong>Create from scratch<\/strong>\u3002<\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729033057_651_%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"CREATE \u5e38\u89c1\u95ee\u9898 2024-03-07 at 17.36.03.png\" title=\"\"><\/p>\n<p class=\"wysiwyg-text-align-center\">\n<p class=\"wysiwyg-text-align-center\">\n<h3 id=\"choose-the-trigger\">\u9009\u62e9\u89e6\u53d1\u5668<\/h3>\n<\/p>\n<p>\u767b\u5f55\u5230\u6d41\u7f16\u8f91\u5668\u540e\uff0c\u7cfb\u7edf\u5c06\u63d0\u793a\u60a8\u9009\u62e9\u4e00\u4e2a\u89e6\u53d1\u5668\u3002\u89e6\u53d1\u5668\u662f\u542f\u52a8\u5f53\u524d\u8def\u5f84\u7684\u70b9 &#8211; \u5b83\u786e\u5b9a\u5f53\u524d\u8def\u5f84\u5c06\u4ee5\u4f55\u79cd\u72b6\u6001\u5f00\u59cb\u3002 <\/p>\n<p>\u6211\u4eec\u5efa\u8bae\u4f7f\u7528<strong>\u7f51\u7ad9\u9996\u6b21\u8bbf\u95ee\u89e6\u53d1\u5668<\/strong> \u5c06\u6d41\u4ecb\u7ecd\u7ed9\u7acb\u5373\u8bbf\u95ee\u60a8\u7f51\u7ad9\u7684\u4efb\u4f55\u65b0\u7528\u6237\u3002\u4f46\u662f\uff0c\u5982\u679c\u60a8\u5e0c\u671b\u5728\u8bbf\u5ba2\u6253\u5f00\u60a8\u7684\u804a\u5929\u5c0f\u7ec4\u4ef6\u65f6\u6267\u884c\u6d41\uff0c\u5219\u53ef\u80fd\u9700\u8981\u7cbe\u786e\u4f7f\u7528<strong>\u5355\u51fb\u804a\u5929\u56fe\u6807\u7684<\/strong>\u89e6\u53d1\u5668\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729033057_465_%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"CREATE \u5e38\u89c1\u95ee\u9898 2024-03-07 at 17.39.32.png\" title=\"\"><\/p>\n<\/p>\n<h3 id=\"add-questions\">\u6dfb\u52a0\u95ee\u9898<\/h3>\n<\/p>\n<p>\u9009\u62e9\u89e6\u53d1\u5668\u540e &#8211; \u6dfb\u52a0 <strong>Decision \uff08quick replies\uff09<\/strong> \u64cd\u4f5c\u4ee5\u663e\u793a\u8981\u89e3\u51b3\u7684\u95ee\u9898\u3002\u5f53\u60a8\u9009\u62e9\u70b9\u5e76\u5c06\u5176\u4ece\u5217\u8868\u62d6\u52a8\u5230\u7f16\u8f91\u7f51\u683c\u65f6\uff0c\u5b83\u5c06\u81ea\u52a8\u8fde\u63a5\u5230\u60a8\u7684\u89e6\u53d1\u5668\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729033057_377_%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"\u5728 17.42.09.png \u521b\u5efa FAQ 2024-03-07\" title=\"\"><\/p>\n<\/p>\n<p>\u73b0\u5728\uff0c\u5728\u53f3\u4fa7\u7684\u7f16\u8f91\u7a97\u53e3\u4e2d\u7f16\u8f91 <strong>\u51b3\u7b56\uff08\u5feb\u901f\u56de\u590d\uff09<\/strong> \u7684\u5185\u5bb9\u3002\u60a8\u53ef\u4ee5\u5728 <strong>Add quick reply \uff08\u6dfb\u52a0\u5feb\u901f\u56de\u590d<\/strong>\uff09 \u90e8\u5206\u6dfb\u52a0\u8981\u56de\u7b54\u7684\u6700\u5e38\u89c1\u95ee\u9898\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729033057_655_%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"\u5728 17.43.29.png \u521b\u5efa FAQ 2024-03-07\" title=\"\"><\/p>\n<p class=\"wysiwyg-text-align-center\">\n<\/p>\n<h3 id=\"add-answers-\">\u6dfb\u52a0\u7b54\u6848<\/h3>\n<\/p>\n<p>\u5173\u95ed <strong>Decision \uff08quick replies\uff09<\/strong> \u70b9\uff0c\u5373\u7f16\u8f91\u7a97\u53e3\uff0c\u7136\u540e\u4ece\u64cd\u4f5c\u5217\u8868\u4e2d\uff0c\u5c06 Send <strong>a chat message<\/strong> that you have questions \u62d6\u52a8\u5230\u7f16\u8f91\u7f51\u683c\u3002\u5b8c\u6210\u540e\uff0c\u5c06\u7bad\u5934\u62d6\u52a8\u5230\u6bcf\u4e2a\u70b9\uff0c\u5982\u4e0b\u9762\u7684 gif \u6240\u793a\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.gif\" alt=\"\u521b\u5efa faq.gif\" title=\"\"><\/p>\n<figure class=\"wp-block-image\">\n<div class=\"fr-img-space-wrap\">\n<p class=\"undefined\">\n<\/div>\n<\/figure>\n<p>\u6bcf\u4e2a <strong>Send a chat message<\/strong> \u5706\u70b9\u6536\u5230\u5206\u914d\u7ed9\u5b83\u7684\u95ee\u9898\u540e\uff0c\u60a8\u53ef\u4ee5\u5f00\u59cb\u5728\u6bcf\u4e2a\u5706\u70b9\u4e2d\u7f16\u5199\u95ee\u9898\u7684\u7b54\u6848\u3002\u8fd9\u4e9b\u662f\u8bbf\u5ba2\u4ece\u5217\u8868\u4e2d\u9009\u62e9\u7279\u5b9a\u95ee\u9898\u65f6\u6d41\u5c06\u7ed9\u51fa\u7684\u7b54\u6848\u3002 <\/p>\n<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729033058_258_%D7%A6%D7%95%D7%A8-%D7%96%D7%A8%D7%99%D7%9E%D7%AA-FAQ-FAQ-Flow-%D7%91-Tidiocom.webp\" alt=\"\u5728 17.45.15.png \u521b\u5efa FAQ 2024-03-07\" title=\"\"><\/p>\n<\/p>\n<p>\u7a0d\u540e\uff0c\u60a8\u8fd8\u53ef\u4ee5\u4f7f\u7528\u6211\u4eec\u7684\u5e2e\u52a9\u6307\u6807\u6765\u8861\u91cf\u60a8\u7684\u7f51\u7ad9\u8bbf\u5ba2\u662f\u5426\u8ba4\u4e3a\u7b54\u6848\u6709\u5e2e\u52a9\u3002<\/p>\n<\/p>\n<p>\u73b0\u5728\uff0c\u6d41\u5df2\u51c6\u5907\u5c31\u7eea\uff0c\u60a8\u53ef\u4ee5\u5728\u7f16\u8f91\u9762\u677f\u7684\u53f3\u4e0a\u89d2 <strong>\u5728\u60a8\u7684\u7f51\u7ad9\u4e0a\u4fdd\u5b58\u5e76\u8fd0\u884c<\/strong> \u6d41\u3002<\/p>\n<h2 id=\"faq-best-practices\">FAQ \u6d41\u7684\u6700\u4f73\u5b9e\u8df5<\/h2>\n<p>\u4e3a\u4e86\u786e\u4fdd\u60a8\u7684\u6570\u636e\u6d41\u6709\u7528\u4e14\u9ad8\u6548\uff0c\u9700\u8981\u8003\u8651\u4e00\u4e9b\u6700\u4f73\u5b9e\u8df5\uff1a<\/p>\n<ul>\n<li><strong>\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\uff1a<\/strong> \u786e\u4fdd\u60a8\u5728\u4fe1\u606f\u6d41\u4e2d\u5305\u542b\u7684\u95ee\u9898\u786e\u5b9e\u662f\u5e38\u89c1\u95ee\u9898\u3002\u8fd9\u53ef\u80fd\u5305\u62ec\u6709\u5173\u8fd0\u8f93\u3001\u9000\u8d27\u3001\u6280\u672f\u652f\u6301\u7b49\u7684\u95ee\u9898\u3002 <\/li>\n<li><strong>\u6e05\u6670\u7684\u7b54\u6848\uff1a<\/strong> \u60a8\u7684\u7b54\u6848\u5e94\u8be5\u6e05\u6670\u7b80\u6d01\u3002\u907f\u514d\u4f7f\u7528\u8fc7\u4e8e\u6280\u672f\u6027\u6216\u590d\u6742\u7684\u8bed\u8a00\u3002 <\/li>\n<li><strong>\u66f4\u65b0\u5185\u5bb9\uff1a<\/strong> \u8bf7\u52a1\u5fc5\u5b9a\u671f\u66f4\u65b0\u60a8\u7684 Q&amp;A\uff0c\u5c24\u5176\u662f\u5728\u60a8\u7684\u653f\u7b56\u6216\u4ea7\u54c1\u53d1\u751f\u4efb\u4f55\u66f4\u6539\u65f6\u3002<\/li>\n<li><strong>\u4f7f\u7528\u53cb\u597d\u548c\u6109\u5feb\u7684\u8bed\u8a00\uff1a<\/strong> \u5c3d\u91cf\u4f7f\u7528\u53cb\u597d\u548c\u6109\u5feb\u7684\u8bed\u8a00\uff0c\u4ee5\u4fbf\u8bbf\u5ba2\u5728\u63d0\u95ee\u65f6\u611f\u5230\u81ea\u5728\u3002<\/li>\n<li><strong>\u5176\u4ed6\u6307\u5357\uff1a<\/strong> \u5982\u6709\u5fc5\u8981\uff0c\u8bf7\u6dfb\u52a0\u6307\u5411\u5176\u4ed6\u6587\u7ae0\u6216\u5e2e\u52a9\u9875\u9762\u7684\u94fe\u63a5\uff0c\u4ee5\u5e2e\u52a9\u8bbf\u95ee\u8005\u3002<\/li>\n<\/ul>\n<h3 id=\"measuring-success\">\u8861\u91cf\u6210\u529f<\/h3>\n<p>\u4e00\u65e6\u60a8\u7684\u76f4\u64ad\u5904\u4e8e\u6d3b\u52a8\u72b6\u6001\uff0c\u8861\u91cf\u5176\u6210\u529f\u5c31\u5f88\u91cd\u8981\u3002\u60a8\u53ef\u4ee5\u4f7f\u7528\u5206\u6790\u5de5\u5177\u6765\u8ddf\u8e2a\uff1a <\/p>\n<ol>\n<li><strong>\u63d0\u51fa\u7684\u95ee\u9898\u6570\uff1a<\/strong> \u5ba1\u9605\u8005\u4ece\u60a8\u7684\u6570\u636e\u6d41\u4e2d\u9009\u62e9\u95ee\u9898\u7684\u6b21\u6570\u662f\u591a\u5c11\uff1f<\/li>\n<li><strong>\u8f6c\u5316\u7387\uff1a<\/strong> \u63d0\u51fa\u7684\u95ee\u9898\u4e0e\u60a8\u7f51\u7ad9\u4e0a\u7684\u8f6c\u5316\u4e4b\u95f4\u662f\u5426\u6709\u8054\u7cfb\uff1f<\/li>\n<li><strong>\u7528\u6237\u53cd\u9988\uff1a<\/strong> \u8bbf\u5ba2\u662f\u5426\u8ba4\u4e3a\u8fd9\u4e9b\u56de\u7b54\u6709\u5e2e\u52a9\uff1f\u60a8\u53ef\u4ee5\u5728\u76f4\u64ad\u7ed3\u675f\u65f6\u8be2\u95ee\u4ed6\u4eec\u3002 <\/li>\n<\/ol>\n<h4 id=\"conclusion\">\u603b\u7ed3<\/h4>\n<p>FAQ \u6d41\u662f\u6539\u5584\u60a8\u7f51\u7ad9\u7528\u6237\u4f53\u9a8c\u7684\u7edd\u4f73\u5de5\u5177\u3002\u901a\u8fc7\u63d0\u4f9b\u5e38\u89c1\u95ee\u9898\u7684\u7b54\u6848\uff0c\u60a8\u53ef\u4ee5\u8282\u7701\u65f6\u95f4\u5e76\u63d0\u9ad8\u8bbf\u5ba2\u6ee1\u610f\u5ea6\u3002\u8bf7\u52a1\u5fc5\u9075\u5faa\u6700\u4f73\u5b9e\u8df5\u5e76\u8861\u91cf\u6d41\u7684\u6210\u529f\uff0c\u4ee5\u786e\u4fdd\u5b83\u63d0\u4f9b\u6700\u5927\u4ef7\u503c\u3002  <\/p>\n<p><a href=\"https:\/\/help.tidio.com\/hc\/en-us\/articles\/5472264436636-Create-an-FAQ-Flow\" target=\"_blank\" rel=\"noopener\">\u6e90\u94fe\u63a5  <\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ \u6d41\u53ef\u4ee5\u56de\u7b54\u8bbf\u5ba2\u6700\u5e38\u89c1\u7684\u95ee\u9898\u3002\u60a8\u7f51\u7ad9\u7684\u8bbf\u95ee\u8005\u5c06\u5355\u51fb\u8be5\u95ee\u9898\uff0c\u8be5\u6d41\u5c06\u63d0\u4f9b\u6240\u9700\u7684\u7b54\u6848\u3002 \u60a8\u53ef\u4ee5\u4f7f\u7528\u7b2c\u4e00\u4e2a\u7f51\u7ad9\u8bbf [&hellip;]<\/p>\n","protected":false},"author":9274,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17033],"tags":[17034,13816],"class_list":["post-288215","post","type-post","status-publish","format-standard","hentry","category-tidio-","tag-tidio-","tag-13816"],"_links":{"self":[{"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/posts\/288215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/users\/9274"}],"replies":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=288215"}],"version-history":[{"count":0,"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/posts\/288215\/revisions"}],"wp:attachment":[{"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=288215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=288215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=288215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}