{"id":287641,"date":"2024-12-24T17:23:35","date_gmt":"2024-12-24T17:23:35","guid":{"rendered":"https:\/\/gfssite.local\/tidio-helpdesk-%e4%b8%ad%e7%9a%84%e8%87%aa%e5%ae%9a%e4%b9%89%e5%8d%a1%e7%89%87%e8%a7%86%e5%9b%be\/"},"modified":"2024-12-24T17:23:35","modified_gmt":"2024-12-24T17:23:35","slug":"tidio-helpdesk-%e4%b8%ad%e7%9a%84%e8%87%aa%e5%ae%9a%e4%b9%89%e5%8d%a1%e7%89%87%e8%a7%86%e5%9b%be","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/zh-hans\/tidio-helpdesk-%e4%b8%ad%e7%9a%84%e8%87%aa%e5%ae%9a%e4%b9%89%e5%8d%a1%e7%89%87%e8%a7%86%e5%9b%be\/","title":{"rendered":"Tidio Helpdesk \u4e2d\u7684\u81ea\u5b9a\u4e49\u5361\u7247\u89c6\u56fe"},"content":{"rendered":"
\n

\u521b\u5efa\u81ea\u5b9a\u4e49\u89c6\u56fe\u7684\u80fd\u529b\u662f\u4e00\u4e2a\u975e\u5e38\u6709\u7528\u7684\u5de5\u5177\uff0c\u53ef\u4ee5\u5e2e\u52a9\u60a8\u7ec4\u7ec7 Tidio \u5361\u7247\u3002<\/p>\n

\u9ed8\u8ba4\u60c5\u51b5\u4e0b\uff0c\u60a8\u7684\u5e2e\u52a9\u7cfb\u7edf\u53ea\u6709\u4e09\u4e2a\u5168\u5c40\u6587\u4ef6\u5939\uff1a Unassigned<\/strong>\u3001 My Cards Open<\/strong> \u548cResolve<\/strong>\u3002\u4f46\u662f\uff0c\u5728\u89c6\u56fe\u7684\u5e2e\u52a9\u4e0b\uff0c\u60a8\u53ef\u4ee5\u521b\u5efa\u81ea\u5df1\u7684\u8fc7\u6ee4\u5668;\u8fd9\u5c06\u5141\u8bb8\u60a8\u6839\u636e\u60a8\u8bbe\u7f6e \u7684\u6761\u4ef6<\/strong> \u5355\u72ec\u67e5\u770b\u4e0d\u540c\u7c7b\u578b\u7684\u5361\u7247\u3002 <\/p>\n

\"\u81ea\u5b9a\u4e49\u95e8\u7968\u89c6\u56fe<\/h2>\n<\/p>\n

\u8fd9\u662f\u4e00\u79cd\u5c06\u95e8\u7968\u5206\u7c7b\u4e3a\u4e0d\u540c\u7c7b\u522b\u7684\u5b9e\u7528\u65b9\u6cd5\uff0c\u53ef\u5feb\u901f\u8bbf\u95ee\u60a8\u6b63\u5728\u5bfb\u627e\u7684\u95e8\u7968\u7c7b\u578b\u3002<\/p>\n<\/p>\n

\u5728\u672c\u6587\u4e2d\uff0c\u60a8\u5c06\u4e86\u89e3\uff1a<\/strong><\/p>\n<\/p>\n

\u521b\u5efa\u81ea\u5b9a\u4e49\u89c6\u56fe<\/h2>\n<\/p>\n

\u60a8\u53ef\u4ee5\u5728\u90ae\u7bb1\u5de6\u4fa7\u7684\u5361\u7247\u5217\u8868<\/strong>\u4e0b\u770b\u5230\u89c6\u56fe<\/strong>\u5217\u8868\uff1a<\/p>\n<\/p>\n

\"\u81ea\u5b9a\u4e49\u95e8\u7968\u89c6\u56fe<\/p>\n<\/p>\n

\u6dfb\u52a0\u65b0\u89c6\u56fe<\/h4>\n

\u5728\u8fd9\u91cc\uff0c\u60a8\u53ef\u4ee5\u521b\u5efa\u6240\u6709\u81ea\u5b9a\u4e49\u89c6\u56fe\uff0c\u7136\u540e\u6d4f\u89c8\u5b83\u4eec\u3002\u5355\u51fb \u52a0\u53f7 \uff08+\uff09<\/strong> \u5e76\u4f7f\u7528 Create View<\/strong> \u9009\u9879\uff1a <\/p>\n<\/p>\n

\"\u81ea\u5b9a\u4e49\u95e8\u7968\u89c6\u56fe<\/h2>\n<\/p>\n

\u60a8\u5c06\u770b\u5230\u4e00\u4e2a\u65b0\u7684\u5f39\u51fa\u7a97\u53e3\uff0c\u5176\u4e2d\u5305\u542b\u663e\u793a\u8bbe\u7f6e\u9009\u9879\u3002\u5728\u8fd9\u91cc\uff0c\u60a8\u5c06\u8bbe\u7f6e\u65b0\u663e\u793a\u5c4f\u7684\u57fa\u672c\u8bbe\u7f6e \uff08\u4f8b\u5982\u540d\u79f0\u548c\u53ef\u89c1\u6027\uff09\uff0c\u4ee5\u53ca\u786e\u5b9a\u663e\u793a\u5c4f\u663e\u793a\u54ea\u4e9b\u5361\u7684\u6761\u4ef6\u3002 <\/p>\n<\/p>\n

\"\u5c4f\u5e55\u622a\u56fe<\/h2>\n<\/p>\n

\u8bbe\u7f6e\u663e\u793a\u5668\u7684\u57fa\u672c\u8bbe\u7f6e<\/h4>\n

\u5728\u8fd9\u91cc\uff0c\u60a8\u9700\u8981\u4e3a\u663e\u793a\u5668\u9009\u62e9\u4e00\u4e2a \u540d\u79f0<\/strong> \uff0c\u56e0\u4e3a\u8fd9\u662f\u5b83\u5728\u663e\u793a\u5668\u5217\u8868\u4e2d\u7684\u663e\u793a\u65b9\u5f0f\u3002\u60a8\u53ef\u4ee5\uff08\u4e5f\u5e94\u8be5\uff09\u9009\u62e9\u4e00\u4e2a \u8868\u60c5\u7b26\u53f7<\/strong> \u4f5c\u4e3a\u5361\u7247\u6846\u4e2d\u7684\u663e\u793a\u56fe\u6807\uff0c\u4f7f\u5176\u66f4\u6613\u4e8e\u67e5\u770b\u3002\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u8bf7\u786e\u4fdd\u9009\u62e9 \u7968\u8bc1 \u4f5c\u4e3a \u6e90<\/strong> \u6e90\uff08\u56e0\u4e3a\u9009\u62e9 \u5b9e\u65f6\u5bf9\u8bdd \u4f5c\u4e3a\u6e90\u4ec5\u9002\u7528\u4e8e\u4f20\u5165\u804a\u5929\uff09\u3002\u60a8\u8fd8\u9700\u8981 \u9009\u62e9<\/strong> \u89c6\u56fe\u7684\u5916\u89c2\uff1a\u4ec5\u60a8\u3001\u60a8\u8d26\u6237\u4e2d\u7684\u6240\u6709\u8fd0\u7b97\u7b26\u6216\u4ec5\u6240\u9009\u8fd0\u7b97\u7b26\u3002 <\/p>\n<\/p>\n

\u8bbe\u7f6e\u663e\u793a\u7684\u8be6\u7ec6\u6761\u4ef6<\/h4>\n

\u4e0b\u4e00\u6b65\u662f\u4e3a\u60a8\u7684\u65b0\u89c6\u56fe\u8bbe\u7f6e \u6761\u4ef6<\/strong> \u3002\u8fd9\u4e9b\u6761\u6b3e\u57fa\u672c\u4e0a\u662f\u7b5b\u9009\u5de5\u5355\u7684\u4e0d\u540c\u65b9\u6cd5\uff0c\u53ef\u4ee5\u57fa\u4e8e\u4ee5\u4e0b\u5185\u5bb9\uff1a <\/p>\n

    \n
  • \u5361\u72b6\u6001\uff08\u6253\u5f00\u3001\u5f85\u5904\u7406\u3001\u5df2\u5173\u95ed\uff09<\/li>\n
  • \u5361\u521b\u5efa\u65e5\u671f<\/li>\n
  • \u5361\u8fd0\u8425\u5546<\/li>\n
  • \u95e8\u7968\u7c7b\u522b<\/li>\n
  • \u7535\u5b50\u90ae\u4ef6\u5173\u952e\u5b57<\/li>\n<\/ul>\n

    \u6b64\u5916\uff0c\u60a8\u8fd8\u53ef\u4ee5\u9009\u62e9\u5efa\u8bae\u4e00\u4e2a\u5c06\u6765\u53ef\u80fd\u4f1a\u6709\u7528\u7684\u65b0\u8fc7\u6ee4\u5668\uff01<\/p>\n

    <\/h2>\n

    \"\"<\/p>\n<\/p>\n

    \u9009\u62e9\u7b5b\u9009\u6761\u4ef6\u540e\uff0c\u5b9a\u4e49\u7b5b\u9009\u6761\u4ef6\u5e94\u67e5\u627e\u7684\u5185\u5bb9\uff0c\u4f8b\u5982\uff0c\u5e94\u8003\u8651\uff08\u6216\u4e0d\u5e94\uff09\u8003\u8651\u54ea\u4e9b\u5361\u72b6\u6001\uff0c\u6216\u8005\u54ea\u4e9b\u8bcd\u8bed\u5e94\u6210\u4e3a\u7535\u5b50\u90ae\u4ef6\u4e3b\u9898\u7684\u4e00\u90e8\u5206\u3002<\/p>\n<\/p>\n

    \u5bf9\u591a\u4e2a\u6761\u4ef6\u4f7f\u7528 AND\/OR \u903b\u8f91<\/h4>\n

    \u5982\u679c\u60a8\u6dfb\u52a0\u591a\u4e2a\u7b5b\u9009\u6761\u4ef6\uff0c\u5219\u53ef\u4ee5\u5229\u7528 AND\/OR \u903b\u8f91<\/strong> \uff0c\u8fd9\u5c06\u5141\u8bb8\u60a8\u4e3a\u81ea\u5b9a\u4e49\u663e\u793a\u8bbe\u7f6e\u66f4\u590d\u6742\u7684\u6761\u4ef6\u3002<\/p>\n

    \u5f53\u60a8\u5728\u4e24\u4e2a\u4e0d\u540c\u7684\u7b5b\u9009\u6761\u4ef6\u4e4b\u95f4\u4f7f\u7528AND<\/strong> \u65f6\uff0c\u53ef\u4ee5\u5c06\u5b83\u4eec\u7ec4\u5408\u6210\u4e00\u4e2a\u6761\u4ef6\uff0c\u4ee5\u786e\u4fdd\u4e24\u4e2a\u7b5b\u9009\u6761\u4ef6\u7684\u4f7f\u7528\u76f8\u540c\u3002\u4ec5\u5f53\u4e24\u4e2a\u7b5b\u9009\u6761\u4ef6\u90fd\u6210\u529f\u65f6\uff0c\u624d\u4f1a\u6ee1\u8db3\u8be5\u6761\u4ef6\u3002\u53e6\u4e00\u65b9\u9762 \uff0cOR<\/strong> \u5141\u8bb8\u60a8\u521b\u5efa\u4e00\u4e2a\u6761\u4ef6\uff0c\u5176\u4e2d\u53ea\u6709\u4e00\u4e2a\u8fc7\u6ee4\u5668\u5e94\u8be5\u6210\u529f\u3002 <\/p>\n

    \u9664\u4e86\u524d\u9762\u63d0\u5230\u7684\u5185\u5bb9\u4e4b\u5916\uff0c\u60a8\u8fd8\u53ef\u4ee5\u4f7f\u7528 AND\/OR \u4e3a\u66f4\u590d\u6742\u7684\u60c5\u51b5\u8bbe\u7f6e \u5355\u72ec\u7684\u8fc7\u6ee4\u5668\u96c6<\/strong> \uff08\u4f8b\u5982\uff0c\u60a8\u53ef\u4ee5\u8bbe\u7f6e\u4e00\u7ec4\u5e94\u8be5\u6709\u6548\u7684\u8fc7\u6ee4\u5668\uff0c\u7136\u540e\u8bbe\u7f6e\u7b2c\u4e8c\u7ec4\u8fc7\u6ee4\u5668\uff0c\u4ee5\u4fbf\u5728\u7b2c\u4e00\u7ec4\u5931\u8d25\u65f6\u4f7f\u7528\uff09\u3002<\/p>\n

    \u8ba9\u6211\u4eec\u770b\u4e00\u4e0b\u4e0b\u9762\u7684\u4e24\u4e2a\u663e\u793a\u8bbe\u7f6e\u793a\u4f8b\u3002<\/p>\n<\/p>\n

    \u5b9a\u4e49\u793a\u4f8b #1<\/h4>\n

    \u4f8b\u5982\uff0c\u6211\u4eec\u5c06\u521b\u5efa\u4e00\u4e2a\u7b80\u5316\u7684 \u9000\u8d27<\/strong> \u89c6\u56fe\uff0c\u4ec5\u7b5b\u9009\u5373\u5c06\u9000\u56de\u6709\u7f3a\u9677\u6216\u4e0d\u6b63\u786e\u4ea7\u54c1\u7684\u5361\u7247\u3002\u663e\u793a\u5c4f\u5c06\u663e\u793a\u201c\u6253\u5f00\u201d\u6216\u201c\u5f85\u5904\u7406\u201d\u7684\u5361\u7247\uff0c\u5e76\u4e14\u7535\u5b50\u90ae\u4ef6\u7684\u4e3b\u9898\u5fc5\u987b\u5305\u542b\u81f3\u5c11\u4e00\u4e2a\u7279\u5b9a\u7684\u5355\u8bcd\u6216\u77ed\u8bed\u3002 <\/p>\n

    \u6dfb\u52a0\u5361\u72b6\u6001<\/strong>\u7b5b\u9009\u6761\u4ef6\u540e\uff0c\u4f7f\u7528\u53f3\u4fa7\u7684\u52a0\u53f7\u6309\u94ae \uff08+\uff09\uff1a<\/strong><\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/p>\n<\/p>\n

    \u60a8\u73b0\u5728\u53ef\u4ee5\u6dfb\u52a0\u53e6\u4e00\u4e2a\u7b5b\u9009\u6761\u4ef6\uff0c\u5e76\u51b3\u5b9a\u8fd9\u4e24\u4e2a\u7b5b\u9009\u6761\u4ef6\u662f\u5426\u90fd\u5fc5\u987b\u6210\u529f\uff0c\u6216\u8005\u5176\u4e2d\u4e00\u4e2a\u662f\u5426\u5c31\u8db3\u591f\u4e86\u3002\u5728\u672c\u4f8b\u4e2d\uff0c\u6211\u4eec\u5c06\u4f7f\u7528OR\uff0c<\/strong>\u56e0\u6b64\u5361\u7684\u72b6\u6001\u5e94\u4e3a \u201cOpen\u201d \u6216 \u201cPending\u201d\u3002\n<\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/p>\n<\/p>\n

    \u8fd9\u4e24\u4e2a\u7b5b\u9009\u6761\u4ef6\u5171\u540c\u7528\u4f5c\u65b0\u663e\u793a\u5668\u7684\u6761\u4ef6\u3002\u73b0\u5728\uff0c\u60a8\u53ef\u4ee5\u901a\u8fc7\u5355\u51fb\u73b0\u6709\u7b5b\u9009\u6761\u4ef6\u4e0b\u65b9\u7684 Add Condition<\/strong> \u6765\u6dfb\u52a0\u53e6\u4e00\u7ec4\u7b5b\u9009\u6761\u4ef6\uff1a <\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/p>\n<\/p>\n

    \u60a8\u8fd8\u9700\u8981\u5728\u6b64\u5904\u51b3\u5b9a\u4f7f\u7528 AND \u6216 OR\uff08\u5bf9\u4e8e\u6211\u4eec\u5f53\u524d\u7684\u793a\u4f8b\uff0c\u6211\u4eec\u9700\u8981 AND<\/strong>\uff09\uff0c\u7136\u540e\u6839\u636e\u9700\u8981\u6dfb\u52a0\u5176\u4ed6\u8fc7\u6ee4\u5668\u3002\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u6211\u4eec\u591a\u6b21\u6dfb\u52a0 \u7535\u5b50\u90ae\u4ef6\u4e3b\u9898<\/strong> \u8fc7\u6ee4\u5668\uff0c\u4e0e OR<\/strong> \u903b\u8f91\u8fde\u63a5;\u8fd9\u53ef\u786e\u4fdd\u4e3b\u9898\u5305\u542b\u6307\u5b9a\u7684\u7279\u5b9a\u5355\u8bcd\u6216\u77ed\u8bed\u4e4b\u4e00\uff1a <\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/p>\n<\/p>\n

    \u4f7f\u7528\u4e0a\u8ff0\u8bbe\u7f6e\uff0c\u663e\u793a\u5c4f\u5c06\u663e\u793a\u7535\u5b50\u90ae\u4ef6\u4e3b\u9898\u5305\u542b\u7279\u5b9a\u5355\u8bcd\u6216\u77ed\u8bed\u7684\u4efb\u4f55\u6253\u5f00\u6216\u5f85\u5904\u7406\u7684\u5361\u7247\u3002<\/p>\n

    \u60a8\u53ef\u4ee5\u901a\u8fc7\u4ee5\u7565\u6709\u4e0d\u540c\u7684\u65b9\u5f0f\u4f7f\u7528 AND\/OR \u903b\u8f91\u6765\u83b7\u5f97\u76f8\u540c\u7684\u7ed3\u679c\u3002\u60a8\u53ef\u4ee5\u5728\u4e0a\u8ff0\u8bbe\u7f6e\u4e2d\u521b\u5efa \u4e0d\u540c\u7248\u672c\u7684\u8fd4\u56de\u89c6\u56fe <\/strong>\uff0c\u5b83\u5c06\u5177\u6709\u76f8\u540c\u7684\u57fa\u672c\u6548\u679c\uff1a <\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/p>\n<\/p>\n

    \u6b64\u7248\u672c\u7684\u8fd4\u56de\u89c6\u56fe\u6267\u884c\u76f8\u540c\u7684\u64cd\u4f5c\uff1a\u53cd\u6620\u5176\u7535\u5b50\u90ae\u4ef6\u4e3b\u9898\u5305\u542b\u5217\u51fa\u7684\u4e09\u4e2a\u5355\u8bcd\u6216\u77ed\u8bed\u4e4b\u4e00\u7684\u6240\u6709\u672a\u89e3\u51b3\u6216\u5f85\u5904\u7406\u7684\u5361\u7247\uff08\u5373\uff1a\u5c1a\u672a\u89e3\u51b3\u7684\u6240\u6709\u5361\u7247\uff09\u3002<\/p>\n<\/p>\n

    \u5b9a\u4e49\u793a\u4f8b #2<\/h4>\n

    \u5728\u4e0b\u9762\u7684\u793a\u4f8b\u4e2d\uff0c\u81ea\u5b9a\u4e49\u89c6\u56fe\u7528\u4e8e\u7d27\u6025\u7968\u8bc1\u6536\u96c6;\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u5b83\u8868\u793a \u65b0<\/strong> \u5361 \uff08status\uff1a open\uff09 \u4e14\u4e3b\u9898\u4e2d\u5305\u542b\u5355\u8bcd \u201covercharged<\/strong>\u201d \u6216 \u201crefund<\/strong>\u201d\uff1a<\/p>\n<\/p>\n

    \"\u5c4f\u5e55\u622a\u56fe<\/h2>\n

    \n

    \n

    \u8bbe\u7f6e\u5b8c\u89c6\u56fe\u540e\uff0c\u5355\u51fb Create<\/strong> \u5c06\u89c6\u56fe\u6dfb\u52a0\u5230\u60a8\u7684\u90ae\u7bb1\u4e2d\u3002<\/p>\n

    \n

    \n

    \u5b9e\u9645\u89c6\u56fe\u793a\u4f8b<\/h2>\n

    \n

    \u4e0b\u9762\u4f60\u53ef\u4ee5\u770b\u5230\u51e0\u4e2a\u6b63\u5728\u8fd0\u884c\u7684\u81ea\u5b9a\u4e49\u89c6\u56fe – Urgent<\/strong> View\uff0c\u4ee5\u53ca\u4e24\u4e2a\u7565\u6709\u4e0d\u540c\u7684 Pending View\uff1a<\/strong><\/p>\n

    \n

    \"\u81ea\u5b9a\u4e49\u95e8\u7968\u89c6\u56fe<\/h2>\n<\/p>\n

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    \u6e90\u94fe\u63a5 <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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