{"id":283560,"date":"2024-12-23T08:01:22","date_gmt":"2024-12-23T08:01:22","guid":{"rendered":"https:\/\/gfssite.local\/zendesk%ef%bc%9a%e6%94%b9%e5%96%84%e5%ae%9e%e6%97%b6%e5%ae%a2%e6%88%b7%e9%80%9a%e4%bf%a1\/"},"modified":"2024-12-23T08:01:22","modified_gmt":"2024-12-23T08:01:22","slug":"zendesk%ef%bc%9a%e6%94%b9%e5%96%84%e5%ae%9e%e6%97%b6%e5%ae%a2%e6%88%b7%e9%80%9a%e4%bf%a1","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/zh-hans\/zendesk%ef%bc%9a%e6%94%b9%e5%96%84%e5%ae%9e%e6%97%b6%e5%ae%a2%e6%88%b7%e9%80%9a%e4%bf%a1\/","title":{"rendered":"Zendesk\uff1a\u6539\u5584\u5b9e\u65f6\u5ba2\u6237\u901a\u4fe1"},"content":{"rendered":"<header>\n<h1>\u4f7f\u7528 Zendesk \u6539\u5584\u5ba2\u6237\u4f53\u9a8c<\/h1>\n<\/header>\n<article>\n<section>\n<h2>\u4ecb\u7ecd<\/h2>\n<p>\n  \u5728\u73b0\u4ee3\u5546\u4e1a\u9886\u57df\uff0c\u4e0e\u5ba2\u6237\u7684\u6709\u6548\u6c9f\u901a\u5bf9\u4e8e\u516c\u53f8\u7684\u6210\u529f\u81f3\u5173\u91cd\u8981\u3002\u516c\u53f8\u6b63\u5728\u5bfb\u627e\u89e3\u51b3\u65b9\u6848\uff0c\u4f7f\u4ed6\u4eec\u80fd\u591f\u6539\u5584\u4e3a\u5ba2\u6237\u63d0\u4f9b\u7684\u670d\u52a1\uff0c\u540c\u65f6\u4fdd\u6301\u6301\u7eed\u7684\u8054\u7cfb\u5e76\u63d0\u4f9b\u79ef\u6781\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u8be5\u9886\u57df\u6700\u7a81\u51fa\u7684\u5de5\u5177\u4e4b\u4e00\u662f Zendesk \u7cfb\u7edf\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u4ec0\u4e48\u662f Zendesk\uff1f<\/h2>\n<p>\n  Zendesk \u662f\u4e00\u4e2a\u4e91\u5e73\u53f0\uff0c\u4e13\u95e8\u65e8\u5728\u5e2e\u52a9\u4f01\u4e1a\u7ba1\u7406\u901a\u4fe1\u548c\u5ba2\u6237\u652f\u6301\u6d41\u7a0b\u3002\u5b83\u63d0\u4f9b\u4e86\u591a\u79cd\u5de5\u5177\u548c\u529f\u80fd\u6765\u6539\u5584\u4f01\u4e1a\u4e0e\u5176\u5ba2\u6237\u4e4b\u95f4\u7684\u754c\u9762\uff0c\u5e76\u4f7f\u516c\u53f8\u80fd\u591f\u5bf9\u5ba2\u6237\u9700\u6c42\u63d0\u4f9b\u5feb\u901f\u548c\u4e2a\u6027\u5316\u7684\u54cd\u5e94\u3002\n        <\/p>\n<h3>Zendesk \u7684\u5386\u53f2<\/h3>\n<p>\n  Zendesk \u7531\u5176\u521b\u59cb\u4eba Mikkel Swanson\u3001Alan Kuo \u548c Yuan Kuo \u4e8e 2007 \u5e74\u521b\u7acb\u3002\u76ee\u6807\u662f\u521b\u5efa\u4e00\u4e2a\u5e73\u53f0\uff0c\u4ee5\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u5e76\u5e2e\u52a9\u4f01\u4e1a\u66f4\u6709\u6548\u5730\u7ba1\u7406\u5ba2\u6237\u652f\u6301\u3002\u4ece\u90a3\u65f6\u8d77\uff0c\u8be5\u5e73\u53f0\u4e0d\u65ad\u53d1\u5c55\u5e76\u6dfb\u52a0\u4e86\u8bb8\u591a\u529f\u80fd\uff0c\u6210\u4e3a\u8be5\u9886\u57df\u7684\u9886\u5148\u5e73\u53f0\u4e4b\u4e00\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u4f7f\u7528 Zendesk \u7684\u597d\u5904<\/h2>\n<ul>\n<li> <strong>\u591a\u6e20\u9053\u652f\u6301\uff1a<\/strong> Zendesk \u652f\u6301\u591a\u79cd\u6e20\u9053\uff0c\u4f8b\u5982\u7535\u5b50\u90ae\u4ef6\u3001\u7535\u8bdd\u3001\u5b9e\u65f6\u804a\u5929\u548c\u793e\u4ea4\u5a92\u4f53\uff0c\u4ece\u800c\u5728\u4efb\u4f55\u7279\u5b9a\u65f6\u523b\u52a0\u5f3a\u4e0e\u5ba2\u6237\u7684\u5173\u7cfb\u3002<\/li>\n<li> \u6570\u636e<strong>\u76d1\u63a7\u548c\u663e\u793a\uff1a<\/strong> \u8be5\u5e73\u53f0\u5305\u62ec\u7528\u4e8e\u6570\u636e\u5206\u6790\u548c\u5ba2\u6237\u6d3b\u52a8\u76d1\u63a7\u7684\u5de5\u5177\uff0c\u4ece\u800c\u63d0\u9ad8\u670d\u52a1\u8d28\u91cf\u6210\u4e3a\u53ef\u80fd\u3002<\/li>\n<li> <strong>\u9ad8\u7528\u6237\u4f53\u9a8c\uff1a<\/strong> \u501f\u52a9\u65b9\u4fbf\u76f4\u89c2\u7684\u7528\u6237\u754c\u9762\uff0c\u652f\u6301\u56e2\u961f\u53ef\u4ee5\u9ad8\u6548\u5feb\u901f\u5730\u5904\u7406\u67e5\u8be2\u3002<\/li>\n<li> <strong>\u81ea\u52a8\u5316\uff1a<\/strong> Zendesk \u63d0\u4f9b\u4e86\u81ea\u52a8\u5316\u65e5\u5e38\u5de5\u4f5c\u6d41\u7a0b\u3001\u8282\u7701\u65f6\u95f4\u548c\u6539\u5584\u4e0d\u540c\u56e2\u961f\u4e4b\u95f4\u4fe1\u606f\u6d41\u7684\u9009\u9879\u3002<\/li>\n<\/ul>\n<h3>\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6<\/h3>\n<p>\n  \u501f\u52a9 Zendesk \u7684\u9ad8\u7ea7\u5de5\u5177\uff0c\u4f01\u4e1a\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002\u5f53\u5ba2\u6237\u6536\u5230\u5feb\u901f\u51c6\u786e\u7684\u56de\u590d\u65f6\uff0c\u4ed6\u4eec\u5f80\u5f80\u5bf9\u670d\u52a1\u66f4\u52a0\u6ee1\u610f\uff0c\u4ece\u800c\u63d0\u9ad8\u5ba2\u6237\u4fdd\u7559\u7387\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u4e2a\u6027\u5316\u60a8\u7684\u901a\u4fe1<\/h2>\n<p>\n  Zendesk \u7684\u4e3b\u8981\u4f18\u52bf\u4e4b\u4e00\u662f\u80fd\u591f\u6839\u636e\u5ba2\u6237\u504f\u597d\u5b9a\u5236\u901a\u4fe1\u3002\u5728 AI \u548c\u6570\u636e\u5206\u6790\u6280\u672f\u7684\u5e2e\u52a9\u4e0b\uff0cZendesk \u5e73\u53f0\u5141\u8bb8\u60a8\u81ea\u5b9a\u4e49\u754c\u9762\u548c\u54cd\u5e94\uff0c\u4ee5\u4fbf\u6bcf\u4e2a\u5ba2\u6237\u90fd\u89c9\u5f97\u4ed6\u4eec\u6b63\u5728\u63a5\u53d7\u9002\u5408\u4ed6\u4eec\u4e2a\u4eba\u9700\u6c42\u7684\u72ec\u7279\u5f85\u9047\u3002\n        <\/p>\n<h3>\u81ea\u5b9a\u4e49\u793a\u4f8b<\/h3>\n<p>\n  \u4f8b\u5982\uff0c\u5982\u679c\u901a\u8fc7\u5b9e\u65f6\u804a\u5929\u8054\u7cfb\u5ba2\u6237\uff0c\u7cfb\u7edf\u53ef\u4ee5\u8bc6\u522b\u4ed6\u4eec\u7684\u6f5c\u5728\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55\u5e76\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u89e3\u51b3\u65b9\u6848\u3002\u6b64\u5916\uff0c\u60a8\u53ef\u4ee5\u5728\u8be2\u4ef7\u5b8c\u6210\u540e\u53d1\u9001\u4e2a\u6027\u5316\u7535\u5b50\u90ae\u4ef6\uff0c\u4ece\u800c\u52a0\u5f3a\u4e0e\u5ba2\u6237\u7684\u5173\u7cfb\u3002\n        <\/p>\n<h4>\u4e2a\u6027\u5316\u63a8\u8350<\/h4>\n<p>\n  \u6b64\u5916\uff0cZendesk \u53ef\u4ee5\u6839\u636e\u5ba2\u6237\u7684\u8d2d\u4e70\u5386\u53f2\u5411\u5ba2\u6237\u63a8\u8350\u5176\u4ed6\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u4ece\u800c\u589e\u52a0\u8fdb\u4e00\u6b65\u9500\u552e\u7684\u53ef\u80fd\u6027\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u6539\u8fdb\u7684\u5de5\u4f5c\u6d41\u7a0b<\/h2>\n<p>\n  \u901a\u8fc7\u81ea\u52a8\u5316\u548c\u6539\u8fdb\u4e0d\u540c\u56e2\u961f\u4e4b\u95f4\u7684\u534f\u8c03\uff0cZendesk \u5141\u8bb8\u60a8\u8bbe\u7f6e\u6e05\u6670\u9ad8\u6548\u7684\u6d41\u7a0b\u6765\u89e3\u51b3\u5ba2\u6237\u6545\u969c\u548c\u95ee\u9898\u3002\u8fd9\u662f\u901a\u8fc7\u4f7f\u7528\u5361\u7247\u7ba1\u7406\u7cfb\u7edf\u3001\u4f18\u5148\u7ea7\u548c\u4efb\u52a1\u7ba1\u7406\u6765\u5b8c\u6210\u7684\u3002\u7ed3\u679c\u662f\u670d\u52a1\u6c34\u5e73\u7684\u63d0\u9ad8\uff0c\u54cd\u5e94\u65f6\u95f4\u7684\u7f29\u77ed\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u63d0\u9ad8\u3002\n        <\/p>\n<h3>\u5de5\u4f5c\u6d41\u793a\u4f8b<\/h3>\n<ol>\n<li> <strong>\u5361\u7247\u7ba1\u7406\uff1a<\/strong> \u6bcf\u4e2a\u5ba2\u6237\u67e5\u8be2\u90fd\u8bb0\u5f55\u4e3a\u7cfb\u7edf\u4e2d\u7684\u4e00\u5f20\u5361\u7247\uff0c\u4ece\u800c\u53ef\u4ee5\u8ddf\u8e2a\u6cbb\u7597\u8fdb\u5ea6\u3002<\/li>\n<li> <strong>\u4f18\u5148\u7ea7\uff1a<\/strong> \u60a8\u53ef\u4ee5\u4f18\u5148\u8003\u8651\u4e0d\u540c\u7684\u67e5\u8be2\uff0c\u4ee5\u4fbf\u9996\u5148\u5904\u7406\u7d27\u6025\u67e5\u8be2\u3002<\/li>\n<li> <strong>\u56e2\u961f\u95f4\u534f\u4f5c\uff1a<\/strong> \u8be5\u7cfb\u7edf\u5141\u8bb8\u4e0d\u540c\u7684\u56e2\u961f\u8f7b\u677e\u534f\u4f5c\u4ee5\u89e3\u51b3\u590d\u6742\u7684\u95ee\u9898\u3002<\/li>\n<\/ol>\n<h4>\u6539\u8fdb\u5de5\u4f5c\u6d41\u7a0b<\/h4>\n<p>\n  \u501f\u52a9 Zendesk\uff0c\u4f01\u4e1a\u53ef\u4ee5\u7b80\u5316\u5de5\u4f5c\u6d41\u7a0b\uff0c\u51cf\u8f7b\u652f\u6301\u56e2\u961f\u7684\u8d1f\u62c5\uff0c\u5e76\u63d0\u9ad8\u6574\u4f53\u7ec4\u7ec7\u6548\u7387\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u5e94\u5bf9\u65b0\u6311\u6218\u548c\u6280\u672f<\/h2>\n<p>\n  \u968f\u7740\u6280\u672f\u7684\u8fdb\u6b65\uff0c\u8bb8\u591a\u516c\u53f8\u5728\u4e0e\u5ba2\u6237\u7684\u6c9f\u901a\u9886\u57df\u9762\u4e34\u7740\u65b0\u7684\u6311\u6218\u3002Zendesk \u63d0\u4f9b\u652f\u6301 AI \u548c\u673a\u5668\u4eba\u7b49\u65b0\u6280\u672f\u7684\u9ad8\u7ea7\u5de5\u5177\uff0c\u4f7f\u652f\u6301\u56e2\u961f\u80fd\u591f\u5728\u52a8\u6001\u548c\u5feb\u901f\u53d8\u5316\u7684\u73af\u5883\u4e2d\u66f4\u5feb\u3001\u66f4\u9ad8\u6548\u5730\u54cd\u5e94\u5ba2\u6237\u3002\n        <\/p>\n<h3>\u4f7f\u7528\u4eba\u5de5\u667a\u80fd<\/h3>\n<p>\n  \u5728 AI \u7684\u5e2e\u52a9\u4e0b\uff0cZendesk \u53ef\u4ee5\u5206\u6790\u5ba2\u6237\u7ebf\u7d22\u5e76\u4e3a\u5e38\u89c1\u95ee\u9898\u63d0\u4f9b\u81ea\u52a8\u7b54\u6848\uff0c\u8ba9\u56e2\u961f\u817e\u51fa\u65f6\u95f4\u6765\u5904\u7406\u66f4\u590d\u6742\u7684\u67e5\u8be2\u3002\n        <\/p>\n<h4>\u804a\u5929\u673a\u5668\u4eba<\/h4>\n<p>\n  \u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5 24\/7 \u5168\u5929\u5019\u5373\u65f6\u54cd\u5e94\u5ba2\u6237\uff0c\u51cf\u8f7b\u652f\u6301\u56e2\u961f\u7684\u8d1f\u62c5\uff0c\u5e76\u5141\u8bb8\u5ba2\u6237\u968f\u65f6\u83b7\u5f97\u95ee\u9898\u7684\u7b54\u6848\u3002\n        <\/p>\n<\/section>\n<section>\n<h2>\u603b\u7ed3<\/h2>\n<p>\n  Zendesk \u662f\u5e0c\u671b\u901a\u8fc7\u9ad8\u7ea7\u4e91\u89e3\u51b3\u65b9\u6848\u6539\u5584\u5ba2\u6237\u6c9f\u901a\u5e76\u5e94\u5bf9\u73b0\u4ee3\u5316\u6311\u6218\u7684\u4f01\u4e1a\u7684\u91cd\u8981\u5de5\u5177\u3002\u5728\u60a8\u7684\u4f01\u4e1a\u4e2d\u5b9e\u65bd\u8be5\u5e73\u53f0\u53ef\u4ee5\u663e\u7740\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\uff0c\u4ece\u800c\u6709\u52a9\u4e8e\u516c\u53f8\u7684\u6574\u4f53\u6210\u529f\u3002\n        <\/p>\n<h3>\u7ed3\u8bba \u5efa\u8bae<\/h3>\n<p>\n  \u6bcf\u4e2a\u4f01\u4e1a\u90fd\u5e94\u8be5\u67e5\u770b Zendesk \u63d0\u4f9b\u7684\u9009\u9879\uff0c\u5e76\u8003\u8651\u5c06\u5b83\u4eec\u4f5c\u4e3a\u6539\u5584\u5ba2\u6237\u670d\u52a1\u548c\u6c9f\u901a\u7684\u6574\u4f53\u6218\u7565\u7684\u4e00\u90e8\u5206\u6765\u5b9e\u65bd\u3002\n        <\/p>\n<\/section>\n<\/article>\n<footer>\n<section>\n<h2>\u5e38\u89c1\u95ee\u9898<\/h2>\n<dl>\n<dt>\u4f7f\u7528 Zendesk 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