{"id":287776,"date":"2024-12-24T17:35:16","date_gmt":"2024-12-24T17:35:16","guid":{"rendered":"https:\/\/gfssite.local\/tidioda-konusma-transkriptleri-sohbet-transkriptleri-nasil-olusturulur\/"},"modified":"2024-12-24T17:35:16","modified_gmt":"2024-12-24T17:35:16","slug":"tidioda-konusma-transkriptleri-sohbet-transkriptleri-nasil-olusturulur","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/tr\/tidioda-konusma-transkriptleri-sohbet-transkriptleri-nasil-olusturulur\/","title":{"rendered":"Tidio&#8217;da konu\u015fma transkriptleri (Sohbet Transkriptleri) nas\u0131l olu\u015fturulur?"},"content":{"rendered":"<div class=\"article-body\">\n<p>Tidio&#8217;da her araman\u0131z i\u00e7in arama d\u00f6k\u00fcm\u00fc isteme se\u00e7ene\u011finiz vard\u0131r. Bu \u00f6zellik kopyay\u0131 \u00f6nizlemenize, e-posta adresinize g\u00f6ndermenize veya CSV format\u0131nda d\u0131\u015fa aktarman\u0131za olanak tan\u0131r. <\/p>\n<h2 id=\"preview-the-transcript-\">Kopyan\u0131z\u0131 \u00f6nizleyin<\/h2>\n<p>G\u00f6r\u00fc\u015fme metnini g\u00f6r\u00fcnt\u00fclemek i\u00e7in <a href=\"https:\/\/www.tidio.com\/panel\/inbox\/\" target=\"_blank\" rel=\"noopener noreferrer\">posta kutusu<\/a> panelinize gidin ve bir sohbet g\u00f6r\u00fc\u015fmesi a\u00e7\u0131n. <strong>Ziyaret\u00e7i bilgilerini<\/strong> konu\u015fma panelinin sa\u011f taraf\u0131nda g\u00f6receksiniz. \u00dc\u00e7 nokta men\u00fcs\u00fcn\u00fc t\u0131klay\u0131n ve <strong>kopya g\u00f6r\u00fcn\u00fcm\u00fc<\/strong> se\u00e7ene\u011fini se\u00e7in.  <\/p>\n<p>Konu\u015fma kopyas\u0131n\u0131n \u00f6nizlemesi g\u00f6r\u00fcnt\u00fclenecektir. Ayr\u0131ca a\u00e7\u0131l\u0131r pencereden do\u011frudan d\u0131\u015fa aktarabilir (bir CSV dosyas\u0131na) veya metni panonuza kopyalayabilirsiniz: <\/p>\n<p>[note_box]  \u0130pucu: Konu\u015fmay\u0131 analiz amac\u0131yla kaydetmek istiyorsan\u0131z CSV&#8217;ye aktarmak bunu yapman\u0131n harika bir yoludur. Dosyay\u0131 Excel&#8217;de a\u00e7\u0131p veriler \u00fczerinde \u00e7e\u015fitli analizler yapabilirsiniz.   [\/note_box]<\/p>\n<h2 id=\"send-transcript-to-the-email-address\">Kopyalar\u0131 bir e-posta adresine manuel olarak g\u00f6nderme<\/h2>\n<p>G\u00f6r\u00fc\u015fmenin kopyas\u0131n\u0131 se\u00e7ilen bir e-posta adresine g\u00f6ndermek i\u00e7in bir sohbet g\u00f6r\u00fc\u015fmesini a\u00e7\u0131n ve g\u00f6r\u00fc\u015fme panelinin sa\u011f taraf\u0131nda <strong>ziyaret\u00e7inin bilgilerini<\/strong> g\u00f6r\u00fcn. \u00dc\u00e7 noktadan olu\u015fan men\u00fcye t\u0131klay\u0131n ve <strong>Bir kopya<\/strong> <strong>g\u00f6nder<\/strong> se\u00e7ene\u011fini se\u00e7in. <\/p>\n<p>Art\u0131k kopyan\u0131n g\u00f6nderilece\u011fi e-posta adresini belirtmenizi isteyen bir pencere g\u00f6receksiniz. Varsay\u0131lan olarak burada Tidio hesab\u0131n\u0131z\u0131n e-postas\u0131n\u0131 g\u00f6receksiniz. E-postay\u0131, \u00e7a\u011fr\u0131y\u0131 g\u00f6ndermek istedi\u011finiz herhangi bir e-postayla (\u00f6rne\u011fin, ziyaret\u00e7inizin e-posta adresi) de\u011fi\u015ftirebilirsiniz.  <\/p>\n<p>Mavi <strong>g\u00f6nder<\/strong> d\u00fc\u011fmesini t\u0131klad\u0131\u011f\u0131n\u0131zda kopyan\u0131z g\u00f6nderilecektir.<\/p>\n<p>A\u015fa\u011f\u0131da, e-posta adresine g\u00f6nderilen kopyan\u0131n \u00f6nizlemesini g\u00f6rebilirsiniz:<\/p>\n<h2 id=\"h_01H4JKNWFD7W4BAHPKBE4RQ898\">Otomatik kopya g\u00f6nderme<\/h2>\n<p>Tidio&#8217;daki otomatik kopyalama \u00f6zelli\u011fi, her aramadan sonra otomatik kopyalar\u0131n belirli bir e-posta adresine g\u00f6nderilmesini ayarlaman\u0131za olanak tan\u0131r. Bu, konu\u015fmalar\u0131n\u0131z\u0131n kay\u0131tlar\u0131n\u0131 tutmak ve daha sonra analiz etmek i\u00e7in harika bir ara\u00e7t\u0131r. <\/p>\n<p>Bu se\u00e7ene\u011fi etkinle\u015ftirmek i\u00e7in hesap ayarlar\u0131n\u0131za eri\u015fmeli ve otomatik kopya g\u00f6nderme se\u00e7ene\u011fini se\u00e7melisiniz. Kopyalar\u0131 g\u00f6ndermek istedi\u011finiz e-posta adresini girebilir ve kopyalar\u0131n her g\u00f6r\u00fc\u015fmeye mi yoksa yaln\u0131zca belirli g\u00f6r\u00fc\u015fmelere mi g\u00f6nderilece\u011fini se\u00e7ebilirsiniz. <\/p>\n<h2 id=\"export-transcript-to-the-csv-format-\">Kopyay\u0131 CSV dosyalar\u0131na aktar<\/h2>\n<p>G\u00f6r\u00fc\u015fme kopyas\u0131n\u0131 CSV format\u0131na aktarmak i\u00e7in bir sohbet g\u00f6r\u00fc\u015fmesi a\u00e7\u0131n ve g\u00f6r\u00fc\u015fme panelinin sa\u011f taraf\u0131nda <strong>ziyaret\u00e7i bilgilerini<\/strong> g\u00f6r\u00fcn. \u00dc\u00e7 noktal\u0131 men\u00fcye t\u0131klay\u0131n ve <strong>Kopyay\u0131 CSV&#8217;ye<\/strong> <strong>aktar<\/strong> se\u00e7ene\u011fini se\u00e7in. <\/p>\n<p>Dosyan\u0131z indirildikten sonra, g\u00f6r\u00fc\u015fmenin metnini a\u015fa\u011f\u0131daki bi\u00e7imde g\u00f6rebileceksiniz:<\/p>\n<p>[note_box]  Fikir: Bir destek ekibini y\u00f6netiyorsan\u0131z, yeni \u00e7al\u0131\u015fanlar\u0131 e\u011fitmek i\u00e7in konu\u015fma d\u00f6k\u00fcmlerini kullanabilirsiniz. Onlara ba\u015far\u0131l\u0131 konu\u015fmalar g\u00f6sterin ve onlardan \u00f6\u011frenilebilecek stratejileri tart\u0131\u015f\u0131n.   [\/note_box]<\/p>\n<h3>\u00c7a\u011fr\u0131 transkripsiyonlar\u0131n\u0131 kullanman\u0131n avantajlar\u0131<\/h3>\n<p>Arama transkriptlerini kullanmak birka\u00e7 \u00f6nemli avantaj sunar:<\/p>\n<ul>\n<li><strong>Belgeleme:<\/strong> M\u00fc\u015fterilerle yap\u0131lan t\u00fcm g\u00f6r\u00fc\u015fmelerin kay\u0131tlar\u0131n\u0131n tutulmas\u0131.<\/li>\n<li><strong>Analiz:<\/strong> Konu\u015fmalar\u0131 analiz etme ve onlardan \u00f6\u011frenme olana\u011f\u0131.<\/li>\n<li><strong>Hizmetin iyile\u015ftirilmesi:<\/strong> Yayg\u0131n sorunlar\u0131n belirlenmesi ve \u00e7a\u011fr\u0131lardan elde edilen geri bildirimlere g\u00f6re hizmetin iyile\u015ftirilmesi.<\/li>\n<li><strong>E\u011fitim:<\/strong> Yeni \u00e7al\u0131\u015fanlar\u0131n e\u011fitiminde \u00f6rnek konu\u015fmalar\u0131n kullan\u0131lmas\u0131.<\/li>\n<\/ul>\n<h3>\u00c7a\u011fr\u0131 transkriptleri nas\u0131l analiz edilir<\/h3>\n<p>Konu\u015fma transkriptlerinin analizi birka\u00e7 yolla yap\u0131labilir:<\/p>\n<ol>\n<li><strong>Sorunlar\u0131 tan\u0131mlay\u0131n:<\/strong> M\u00fc\u015fterilerin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 ortak sorunlar\u0131 aray\u0131n.<\/li>\n<li><strong>\u0130leti\u015fimin iyile\u015ftirilmesi:<\/strong> M\u00fc\u015fterilerle olan ileti\u015fiminizi analiz edin ve nereleri geli\u015ftirebilece\u011finizi anlay\u0131n.<\/li>\n<li><strong>M\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 anlamak:<\/strong> M\u00fc\u015fterilerinizden ne istediklerini ve ihtiya\u00e7lar\u0131n\u0131n neler oldu\u011funu \u00f6\u011frenin.<\/li>\n<li><strong>\u00c7al\u0131\u015fanlar\u0131 e\u011fitin:<\/strong> Yeni \u00e7al\u0131\u015fanlar\u0131 e\u011fitmek i\u00e7in \u00f6rnek konu\u015fmalar\u0131 kullan\u0131n.<\/li>\n<\/ol>\n<h4>\u00d6zet<\/h4>\n<p>Tidio&#8217;daki kopyalama \u00f6zelli\u011fi, hizmetini geli\u015ftirmek ve m\u00fc\u015fteri konu\u015fmalar\u0131n\u0131n kayd\u0131n\u0131 tutmak isteyen her i\u015fletme i\u00e7in \u00f6nemli bir ara\u00e7t\u0131r. Bu \u00f6zelli\u011fi kullanarak konu\u015fmalar\u0131 analiz edebilir, kopyalar\u0131n\u0131 bir e-posta adresine g\u00f6nderebilir ve daha fazla analiz i\u00e7in konu\u015fmalar\u0131 CSV format\u0131na aktarabilirsiniz. <\/p>\n<p>Bir destek ekibini veya \u00e7ok m\u00fc\u015fterisi olan bir i\u015fletmeyi y\u00f6netiyorsan\u0131z, hizmetinizi geli\u015ftirmek ve daha iyi bir m\u00fc\u015fteri deneyimi sa\u011flamak i\u00e7in bu ara\u00e7lardan yararlanmal\u0131s\u0131n\u0131z.<\/p>\n<h5>Ek \u00f6neriler<\/h5>\n<p>M\u00fc\u015fterilerle yapt\u0131\u011f\u0131n\u0131z g\u00f6r\u00fc\u015fmelerden en iyi \u015fekilde yararlanmak i\u00e7in i\u015fte baz\u0131 ek \u00f6neriler:<\/p>\n<ul>\n<li>Trendleri tespit etmek i\u00e7in konu\u015fmalar\u0131 kullan\u0131n: Konu\u015fma analizleri, m\u00fc\u015fterilerin sordu\u011fu sorular veya sorunlardaki trendleri tespit etmenize yard\u0131mc\u0131 olabilir.<\/li>\n<li>SSS yan\u0131tlar\u0131n\u0131 iyile\u015ftirin: Belirli sorular\u0131n tekrarland\u0131\u011f\u0131n\u0131 g\u00f6r\u00fcrseniz sitenizdeki bilgileri g\u00fcncellemeyi veya SSS yan\u0131tlar\u0131n\u0131 eklemeyi d\u00fc\u015f\u00fcn\u00fcn.<\/li>\n<li>Ekibinize rehberlik edin: M\u00fc\u015fterilerle en iyi \u015fekilde nas\u0131l ba\u015fa \u00e7\u0131k\u0131laca\u011f\u0131 konusunda ekibinize rehberlik etmek i\u00e7in \u00f6rnek konu\u015fmalar\u0131 kullan\u0131n.<\/li>\n<li>M\u00fc\u015fterilerle ileti\u015fiminizi s\u00fcrd\u00fcr\u00fcn: Bir araman\u0131n ard\u0131ndan m\u00fc\u015fteriye bir te\u015fekk\u00fcr e-postas\u0131 g\u00f6nderin ve ihtiya\u00e7 duymalar\u0131 halinde onlara ek yard\u0131m teklif edin.<\/li>\n<\/ul>\n<p>Bu ara\u00e7 ve teknikleri kullanarak m\u00fc\u015fteri deneyiminizi geli\u015ftirebilir ve m\u00fc\u015fterilerinizle daha g\u00fc\u00e7l\u00fc ili\u015fkiler kurabilirsiniz.<\/p>\n<\/div>\n<p><a href=\"https:\/\/help.tidio.com\/hc\/en-us\/articles\/5463385056284-Chat-Transcripts\" target=\"_blank\" rel=\"noopener\">Kaynak ba\u011flant\u0131  <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tidio&#8217;da her araman\u0131z i\u00e7in arama d\u00f6k\u00fcm\u00fc isteme se\u00e7ene\u011finiz vard\u0131r. Bu \u00f6zellik kopyay\u0131 \u00f6nizlemenize, e-posta adresinize g\u00f6ndermenize veya CSV format\u0131nda d\u0131\u015fa aktarman\u0131za olanak tan\u0131r. Kopyan\u0131z\u0131 \u00f6nizleyin G\u00f6r\u00fc\u015fme metnini g\u00f6r\u00fcnt\u00fclemek i\u00e7in posta kutusu panelinize gidin ve bir sohbet g\u00f6r\u00fc\u015fmesi a\u00e7\u0131n. Ziyaret\u00e7i bilgilerini konu\u015fma panelinin sa\u011f taraf\u0131nda g\u00f6receksiniz. \u00dc\u00e7 nokta men\u00fcs\u00fcn\u00fc t\u0131klay\u0131n ve kopya g\u00f6r\u00fcn\u00fcm\u00fc se\u00e7ene\u011fini se\u00e7in. Konu\u015fma [&hellip;]<\/p>\n","protected":false},"author":9274,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17035],"tags":[13803,17036],"course-author":[],"course-level":[],"course-type":[],"class_list":["post-287776","post","type-post","status-publish","format-standard","hentry","category-kilavuzlar-tidio-kilavuzu","tag-rehberleri","tag-tidio-kilavuzu"],"acf":[],"_links":{"self":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/users\/9274"}],"replies":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/comments?post=287776"}],"version-history":[{"count":0,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287776\/revisions"}],"wp:attachment":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/media?parent=287776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/categories?post=287776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/tags?post=287776"},{"taxonomy":"course-author","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-author?post=287776"},{"taxonomy":"course-level","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-level?post=287776"},{"taxonomy":"course-type","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-type?post=287776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}