{"id":287675,"date":"2024-12-24T17:26:33","date_gmt":"2024-12-24T17:26:33","guid":{"rendered":"https:\/\/gfssite.local\/etkili-yonetim-icin-tidioda-cagri-atama-secenekleri-sohbet-atamasi\/"},"modified":"2024-12-24T17:26:33","modified_gmt":"2024-12-24T17:26:33","slug":"etkili-yonetim-icin-tidioda-cagri-atama-secenekleri-sohbet-atamasi","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/tr\/etkili-yonetim-icin-tidioda-cagri-atama-secenekleri-sohbet-atamasi\/","title":{"rendered":"Etkili y\u00f6netim i\u00e7in Tidio&#8217;da \u00e7a\u011fr\u0131 atama se\u00e7enekleri (Sohbet Atamas\u0131)"},"content":{"rendered":"<div class=\"article-body\">\n<p><span style=\"font-weight: 400\">\u00c7a\u011fr\u0131 atama b\u00f6l\u00fcm\u00fc, \u00e7a\u011fr\u0131lar\u0131 otomatik olarak operat\u00f6rlerinize atamak m\u0131, yoksa operat\u00f6rlerin kendilerini manuel olarak se\u00e7ilen \u00e7a\u011fr\u0131lara atamalar\u0131na m\u0131 izin vermek istedi\u011finize karar vermenizi sa\u011flar.<\/span><\/p>\n\n\n<h2 id=\"h_01GGY9QRMM26XHME3C364N2TCN\"><span style=\"font-weight: 400\">Otomatik \u00e7a\u011fr\u0131 atamay\u0131 kullanman\u0131n yararlar\u0131<\/span><\/h2>\n\n<p><strong>\u00c7a\u011fr\u0131lar\u0131n e\u015fit da\u011f\u0131l\u0131m\u0131<\/strong><\/p>\n<p><span style=\"font-weight: 400\">\u00c7a\u011fr\u0131lar aktif operat\u00f6rler aras\u0131nda e\u015fit olarak b\u00f6l\u00fcn\u00fcr, b\u00f6ylece operat\u00f6rlerinizin \u00e7a\u011fr\u0131y\u0131 kimin almas\u0131 gerekti\u011fi konusunda endi\u015felenmelerine gerek kalmaz.<\/span><\/p>\n\n<p><strong>Daha h\u0131zl\u0131 yan\u0131t s\u00fcresi<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Otomatik atama, yeni m\u00fc\u015fterilerden gelen mesajlar do\u011frudan operat\u00f6rlere atanaca\u011f\u0131 i\u00e7in operat\u00f6rlerinizin verimlili\u011fini art\u0131rabilir ve ilk yan\u0131t s\u00fcresini k\u0131saltabilir.<\/span><\/p>\n\n<h2 id=\"h_01HTFBG5WD2DB9SAHD366F8DVQ\"><span style=\"font-weight: 400\">nas\u0131l \u00e7al\u0131\u015f\u0131yor<\/span><\/h2>\n\n<p>\u00c7a\u011fr\u0131 ay\u0131rma se\u00e7enekleri <strong>Ayarlar\u2019da<\/strong> <span style=\"font-weight: 400\">g\u00f6r\u00fclebilir<\/span>&gt; <strong>i\u015f ak\u0131\u015f\u0131<\/strong>&gt; <strong>\u00c7a\u011fr\u0131 atamas\u0131<\/strong> <span style=\"font-weight: 400\">:<\/span><\/p>\n\n<p class=\"wysiwyg-text-align-center\"><span style=\"font-weight: 400\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/%D7%90%D7%A4%D7%A9%D7%A8%D7%95%D7%99%D7%95%D7%AA-%D7%94%D7%A7%D7%A6%D7%90%D7%AA-%D7%A9%D7%99%D7%97%D7%95%D7%AA-Chat-Assignment-options.webp\" alt=\"sohbet \u00f6devi 2024-04-10 16.00.56.png'de\" title=\"\"><\/span><\/p>\n\n<p><span style=\"font-weight: 400\">Oturum a\u00e7t\u0131ktan sonra, operat\u00f6rlerinize \u00e7a\u011fr\u0131 atamak i\u00e7in iki y\u00f6ntem aras\u0131ndan se\u00e7im yapabilirsiniz: <strong>manuel<\/strong> veya <strong>s\u0131ral\u0131<\/strong> (otomatik):<\/span><\/p>\n\n<p class=\"wysiwyg-text-align-center\"><span style=\"font-weight: 400\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729069828_795_%D7%90%D7%A4%D7%A9%D7%A8%D7%95%D7%99%D7%95%D7%AA-%D7%94%D7%A7%D7%A6%D7%90%D7%AA-%D7%A9%D7%99%D7%97%D7%95%D7%AA-Chat-Assignment-options.webp\" alt=\"sohbet \u00f6devi 2024-04-10 16.01.12.png'de\" title=\"\"><\/span><\/p>\n\n<h3 id=\"h_01GGY9RX9PDR1EWE3BAJBBD4YH\"><span style=\"font-weight: 400\">manuel<\/span><\/h3>\n\n<p><span style=\"font-weight: 400\">T\u00fcm yeni aramalar <strong>ayr\u0131lmam\u0131\u015f<\/strong> klas\u00f6re d\u00fc\u015fer. Operat\u00f6rler kendilerini manuel olarak se\u00e7ip \u00e7a\u011fr\u0131lara atayabilir. Bu varsay\u0131lan se\u00e7enektir.  <\/span><\/p>\n\n<h3 id=\"h_01GGY9S5BT4BPKEESQFQ3N608X\"><span style=\"font-weight: 400\">Round Robin (otomatik \u00e7a\u011fr\u0131 atama)<\/span><\/h3>\n\n<p><span style=\"font-weight: 400\">Round robin etkinle\u015ftirildi\u011finde, yeni \u00e7a\u011fr\u0131lar otomatik olarak mevcut operat\u00f6rlere atanacakt\u0131r. Ancak \u00e7evrimd\u0131\u015f\u0131 olan operat\u00f6rlere bu \u015fekilde herhangi bir \u00e7a\u011fr\u0131 atanmayacakt\u0131r. <\/span><span style=\"font-weight: 400\"><\/span><\/p>\n<p><\/p>\n<p><strong>\u00f6rnek<\/strong><\/p>\n\n<p><span style=\"font-weight: 400\">Tidio projesinde \u00fc\u00e7 operat\u00f6r bulunuyor.  <\/span><span style=\"font-weight: 400\">Round robin algoritmas\u0131 \u00e7a\u011fr\u0131lar\u0131 d\u00fczenli bir \u015fekilde b\u00f6ler, b\u00f6ylece t\u00fcm operat\u00f6rler ba\u011fl\u0131ysa \u00e7a\u011fr\u0131 a\u015fa\u011f\u0131daki gibi b\u00f6l\u00fcn\u00fcr:<\/span><\/p>\n\n<p><span style=\"font-weight: 400\">Yeni bir \u00e7a\u011fr\u0131 geldi\u011finde \u2013 <strong>operat\u00f6r 1<\/strong> \u00e7a\u011fr\u0131y\u0131 al\u0131r;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Yeni bir \u00e7a\u011fr\u0131 geldi\u011finde \u2013 <strong>operat\u00f6r 2<\/strong> \u00e7a\u011fr\u0131y\u0131 al\u0131r;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Yeni bir \u00e7a\u011fr\u0131 geldi\u011finde \u2013 <strong>operat\u00f6r 3<\/strong> \u00e7a\u011fr\u0131y\u0131 al\u0131r ve komut davet edilir.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Yeni bir \u00e7a\u011fr\u0131 geldi\u011finde \u2013 <strong>operat\u00f6r 1<\/strong> \u00e7a\u011fr\u0131y\u0131 al\u0131r;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Yeni bir \u00e7a\u011fr\u0131 geldi\u011finde \u2013 <strong>operat\u00f6r 2<\/strong> \u00e7a\u011fr\u0131y\u0131 al\u0131r;<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u2026 ve benzeri.<\/span><\/p>\n\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729069828_721_%D7%90%D7%A4%D7%A9%D7%A8%D7%95%D7%99%D7%95%D7%AA-%D7%94%D7%A7%D7%A6%D7%90%D7%AA-%D7%A9%D7%99%D7%97%D7%95%D7%AA-Chat-Assignment-options.webp\" alt=\"Google_Chrome__1_.png\" title=\"\"><\/p>\n\n<p><span style=\"font-weight: 400\">Komut bu \u015fekilde devam ediyor.  <\/span><span style=\"font-weight: 400\">Operat\u00f6r ba\u011fl\u0131 de\u011filse s\u0131ras\u0131 atlan\u0131r.<\/span><\/p>\n\n<p><span style=\"font-weight: 400\">Round Robin\u2019in yaln\u0131zca Canl\u0131 Sohbet, Messenger, Instagram ve WhatsApp\u2019tan gelen do\u011frudan mesajlar i\u00e7in ge\u00e7erli oldu\u011funu l\u00fctfen unutmay\u0131n. E-postalar, di\u011fer ileti\u015fim t\u00fcrleri kadar acil m\u00fcdahale gerektirmedi\u011finden <strong>Atanmam\u0131\u015f<\/strong> klas\u00f6r\u00fcne d\u00fc\u015fmeye devam edecektir ve ayn\u0131 durum destek sisteminizden gelen bildirimler i\u00e7in de ge\u00e7erlidir. <\/span><\/p>\n\n<p><span style=\"font-weight: 400\">S\u0131ralama mekanizmas\u0131 yaln\u0131zca \u00f6zellik etkinle\u015ftirildikten sonra posta kutunuza gelen aramalar i\u00e7in \u00e7al\u0131\u015facakt\u0131r. Bu, e\u015fle\u015ftirme etkinle\u015ftirilmeden \u00f6nceki \u00e7a\u011fr\u0131lar\u0131n etkilenmeyece\u011fi anlam\u0131na gelir. <\/span><\/p>\n\n<p><span style=\"font-weight: 400\">E\u011fer <strong>s\u0131n\u0131flar<\/strong> \u00f6zelli\u011fi kullan\u0131l\u0131rsa her s\u0131n\u0131f\u0131n kendi tahsis kuyru\u011fu olacakt\u0131r. Bir operat\u00f6r birka\u00e7 farkl\u0131 departmana b\u00f6l\u00fcn\u00fcrse t\u00fcm departmanlardan ayr\u0131 ayr\u0131 \u00e7a\u011fr\u0131 alacakt\u0131r. <\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/help.tidio.com\/hc\/en-us\/articles\/6495780949020-Chat-Assignment-options\" target=\"_blank\" rel=\"noopener\">Kaynak ba\u011flant\u0131  <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7a\u011fr\u0131 atama b\u00f6l\u00fcm\u00fc, \u00e7a\u011fr\u0131lar\u0131 otomatik olarak operat\u00f6rlerinize atamak m\u0131, yoksa operat\u00f6rlerin kendilerini manuel olarak se\u00e7ilen \u00e7a\u011fr\u0131lara atamalar\u0131na m\u0131 izin vermek istedi\u011finize karar vermenizi sa\u011flar. Otomatik \u00e7a\u011fr\u0131 atamay\u0131 kullanman\u0131n yararlar\u0131 \u00c7a\u011fr\u0131lar\u0131n e\u015fit da\u011f\u0131l\u0131m\u0131 \u00c7a\u011fr\u0131lar aktif operat\u00f6rler aras\u0131nda e\u015fit olarak b\u00f6l\u00fcn\u00fcr, b\u00f6ylece operat\u00f6rlerinizin \u00e7a\u011fr\u0131y\u0131 kimin almas\u0131 gerekti\u011fi konusunda endi\u015felenmelerine gerek kalmaz. Daha h\u0131zl\u0131 yan\u0131t s\u00fcresi Otomatik atama, [&hellip;]<\/p>\n","protected":false},"author":9274,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17035],"tags":[13803,17036],"course-author":[],"course-level":[],"course-type":[],"class_list":["post-287675","post","type-post","status-publish","format-standard","hentry","category-kilavuzlar-tidio-kilavuzu","tag-rehberleri","tag-tidio-kilavuzu"],"acf":[],"_links":{"self":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/users\/9274"}],"replies":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/comments?post=287675"}],"version-history":[{"count":0,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287675\/revisions"}],"wp:attachment":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/media?parent=287675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/categories?post=287675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/tags?post=287675"},{"taxonomy":"course-author","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-author?post=287675"},{"taxonomy":"course-level","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-level?post=287675"},{"taxonomy":"course-type","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/course-type?post=287675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}