{"id":287646,"date":"2024-12-24T17:24:13","date_gmt":"2024-12-24T17:24:13","guid":{"rendered":"https:\/\/gfssite.local\/tidio-sohbet-botlarinda-izinleri-izinler-yonetme\/"},"modified":"2024-12-24T17:24:13","modified_gmt":"2024-12-24T17:24:13","slug":"tidio-sohbet-botlarinda-izinleri-izinler-yonetme","status":"publish","type":"post","link":"https:\/\/globalfinanceschool.com\/tr\/tidio-sohbet-botlarinda-izinleri-izinler-yonetme\/","title":{"rendered":"Tidio sohbet botlar\u0131nda izinleri (\u0130zinler) y\u00f6netme"},"content":{"rendered":"<div class=\"article-body\">\n<p>Tidio hesab\u0131n\u0131zdaki izinleri nas\u0131l kullanaca\u011f\u0131n\u0131z\u0131 g\u00f6r\u00fcn. Bir proje sahibi olarak operat\u00f6rlerinizin Tidio hesab\u0131n\u0131n baz\u0131 b\u00f6l\u00fcmlerine eri\u015fimini s\u0131n\u0131rlama se\u00e7ene\u011finiz vard\u0131r. <\/p>\n<h2 id=\"permissions\">izinler<\/h2>\n<p>Tidio hesab\u0131n\u0131zda bir proje olarak operat\u00f6rlerinizin her biri i\u00e7in \u00f6zel izinler ayarlayabilirsiniz ancak bu karar\u0131 kolayla\u015ft\u0131rmak i\u00e7in aralar\u0131ndan se\u00e7im yapabilece\u011finiz \u00f6nceden tan\u0131mlanm\u0131\u015f \u00fc\u00e7 rol olu\u015fturduk:<\/p>\n<h3 id=\"admin-\">y\u00f6netmek<\/h3>\n<p>En y\u00fcksek izin k\u00fcmesi. Bu izin ile operat\u00f6rler t\u00fcm se\u00e7eneklere ve b\u00f6l\u00fcmlere eri\u015febilir. <\/p>\n<h3 id=\"moderator\">Kolayla\u015ft\u0131r\u0131c\u0131<\/h3>\n<p>Bu rolle operat\u00f6rler \u00e7o\u011fu se\u00e7ene\u011fe eri\u015febilir ancak baz\u0131 s\u0131n\u0131rlamalar vard\u0131r. <strong>Moderat\u00f6rler \u015funlar\u0131 yapamaz:<\/strong> operat\u00f6rleri y\u00f6netemez, ki\u015fileri silemez, konu\u015fmalar\u0131 silemez.<\/p>\n<h3 id=\"chat-agent\">Sohbet temsilcisi<\/h3>\n<p>Tidio ayarlar paneline eri\u015fmeden \u00e7a\u011fr\u0131lara yan\u0131t verecek operat\u00f6rler i\u00e7in tasarlanm\u0131\u015f en basit rol.<\/p>\n<h2 id=\"adding-an-operator\">Operat\u00f6r ekleme<\/h2>\n<p><strong>Ayarlar<\/strong> b\u00f6l\u00fcm\u00fcnde operat\u00f6r ekledi\u011finizde operat\u00f6rler i\u00e7in \u00f6nceden tan\u0131mlanm\u0131\u015f rolleri se\u00e7ebilirsiniz.&gt; <strong>tak\u0131m<\/strong>&gt; <strong>Operat\u00f6rler<\/strong><\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.28.34.png\" title=\"\"><\/p>\n<p>Burada daha \u00f6nce ekledi\u011finiz t\u00fcm operat\u00f6rlerin ve kendinizin bir listesini g\u00f6rebilirsiniz. Yeni bir operat\u00f6r eklemek i\u00e7in sa\u011f \u00fcst k\u00f6\u015fedeki <strong>Operat\u00f6r Ekle<\/strong> d\u00fc\u011fmesini kullan\u0131n: <\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729074729_577_%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.29.33.png\" title=\"\"><\/p>\n<p>A\u00e7\u0131lan pencerede yeni operat\u00f6r\u00fcn\u00fcze isim vermeniz, e-posta adresini vermeniz ve bir rol ayarlaman\u0131z gerekecektir:<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729074729_666_%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.28.57.png\" title=\"\"><\/p>\n<p>\u015eu anda \u00f6zel bir rol se\u00e7emezsiniz. Ancak operat\u00f6r operat\u00f6r listesine eklendi\u011finde bu durum de\u011fi\u015febilir. <\/p>\n<h2 id=\"changing-permissions\">\u0130zinleri de\u011fi\u015ftir<\/h2>\n<p><strong>Ayarlar<\/strong> k\u0131sm\u0131ndan her operat\u00f6r\u00fcn izinlerini de\u011fi\u015ftirebilirsiniz&gt; <strong>tak\u0131m<\/strong>&gt; Tidio y\u00f6netici panelinizin <strong>operat\u00f6rleri<\/strong> . Ayr\u0131ca her operat\u00f6r i\u00e7in \u00f6zel izinler ayarlamay\u0131 da se\u00e7ebilirsiniz. \u00d6zelle\u015ftirme paneline girmek i\u00e7in sa\u011fdaki Operat\u00f6r Ayr\u0131nt\u0131lar\u0131n\u0131n yan\u0131ndaki <strong>\u0130zni D\u00fczenle<\/strong> d\u00fc\u011fmesini t\u0131klay\u0131n.  <\/p>\n<p class=\"wysiwyg-text-align-center\"><strong><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729074729_290_%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.30.17.png\" width=\"604\" height=\"559\" title=\"\"><\/strong><\/p>\n<p>Mevcut \u00f6nceden tan\u0131mlanm\u0131\u015f izinler aras\u0131ndan se\u00e7im yapabilir veya mevcut grubu de\u011fi\u015ftirerek \u00f6zel bir rol olu\u015fturabilirsiniz:<\/p>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729074730_181_%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.31.40.png\" title=\"\"><\/p>\n<h3 id=\"custom-operator-permissions\">\u00d6zel operat\u00f6r izinleri<\/h3>\n<p>Tidio panelinde belirli b\u00f6l\u00fcmlere ve eylem alanlar\u0131na ili\u015fkin izinleri de\u011fi\u015ftirebilirsiniz.<\/p>\n<p><strong>\u00d6zel izinleri ayarlarken a\u015fa\u011f\u0131daki se\u00e7enekleri g\u00f6rebilirsiniz:<\/strong><\/p>\n<ul>\n<li>Konu\u015fmalara eri\u015fim: Operat\u00f6r \u00f6nceki g\u00f6r\u00fc\u015fmelere eri\u015fip bunlar\u0131 y\u00f6netebiliyor mu?<\/li>\n<li>Ki\u015filere eri\u015fim: Operat\u00f6r ki\u015fileri g\u00f6rebilir ve y\u00f6netebilir mi?<\/li>\n<li>Raporlara eri\u015fim: Operat\u00f6r raporlara ve \u00e7a\u011fr\u0131 istatistiklerine eri\u015febilir mi?<\/li>\n<li>Ayarlara eri\u015fim: Operat\u00f6r hesab\u0131n ayarlar\u0131n\u0131 de\u011fi\u015ftirebilir mi?<\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-center\"><img decoding=\"async\" src=\"https:\/\/live-msl.local\/wp-content\/uploads\/2024\/10\/1729074730_888_%D7%94%D7%A8%D7%A9%D7%90%D7%95%D7%AA-Permissions.webp\" alt=\"izinler 2024-04-10, 15.33.44.png\" title=\"\"><\/p>\n<p><strong>Aramalar ve Ki\u015filer sekmesinde<\/strong> a\u015fa\u011f\u0131dakilerin izinlerini de\u011fi\u015ftirebilirsiniz:<\/p>\n<ul>\n<li>Operat\u00f6r \u00f6nceki aramalar\u0131 g\u00f6rebilir mi?<\/li>\n<li>Operat\u00f6r \u00e7a\u011fr\u0131lar\u0131 silebilir mi?<\/li>\n<li>Operat\u00f6r ki\u015fileri y\u00f6netebilir mi?<\/li>\n<\/ul>\n<p><strong>B\u00f6l\u00fcm Eri\u015fimi sekmesinde<\/strong> a\u015fa\u011f\u0131dakilerin izinlerini de\u011fi\u015ftirebilirsiniz:<\/p>\n<ul>\n<li>Belirli i\u00e7erik par\u00e7alar\u0131na eri\u015fim.<\/li>\n<li>Y\u00f6netim b\u00f6l\u00fcmlerine eri\u015fim.<\/li>\n<li>Rapor b\u00f6l\u00fcmlerine eri\u015fim.<\/li>\n<\/ul>\n<h4>\u00d6zel ayarlar\u0131n \u00f6nemi<\/h4>\n<p>\u00d6zel izinlerin ayarlanmas\u0131 ekipleri etkili bir \u015fekilde y\u00f6netmek i\u00e7in \u00f6nemli bir ara\u00e7t\u0131r. Operat\u00f6rlerin hesab\u0131n belirli b\u00f6l\u00fcmlerine eri\u015fimini s\u0131n\u0131rland\u0131rarak hassas bilgilerin g\u00fcvende tutulmas\u0131n\u0131 ve i\u015flemlerin yaln\u0131zca uygun operat\u00f6rler taraf\u0131ndan yap\u0131lmas\u0131n\u0131 sa\u011flayabilirsiniz. <\/p>\n<h5>\u00d6zel izinlerin kullan\u0131m\u0131na \u00f6rnekler<\/h5>\n<ol>\n<li>M\u00fc\u015fteri Hizmetleri Ekibi: Moderat\u00f6rlerin konu\u015fmalara ve ki\u015filere eri\u015fmesine izin verebilirsiniz, ancak analizlere veya ayarlara eri\u015femezsiniz.<\/li>\n<li>Sat\u0131\u015f ekibi: Sat\u0131\u015f temsilcilerine sat\u0131\u015f raporlar\u0131na eri\u015fim izni verebilirsiniz ancak \u00f6nceki aramalara eri\u015fim izni veremezsiniz.<\/li>\n<li>Teknik personel: Teknik operat\u00f6rlerin ayarlara eri\u015fmesine izin verebilirsiniz ancak aramalara veya ki\u015filere eri\u015femezsiniz.<\/li>\n<\/ol>\n<p>Bu ayarlar\u0131 kullanarak ekiplerinizin \u00e7al\u0131\u015fmas\u0131n\u0131 optimize edebilir ve hatalar\u0131 veya hassas bilgilere istenmeyen eri\u015fimi \u00f6nleyebilirsiniz.<\/p>\n<h2 id=\"best-practices\">En iyi uygulamalar<\/h2>\n<p>Tidio hesab\u0131n\u0131zdaki izinlerin kullan\u0131m\u0131n\u0131n etkili olmas\u0131n\u0131 sa\u011flamak i\u00e7in baz\u0131 en iyi uygulamalar\u0131 burada bulabilirsiniz:<\/p>\n<ul>\n<li><strong>Periyodik inceleme:<\/strong> Operat\u00f6rlerinizin izinlerinin h\u00e2l\u00e2 ekibin ihtiya\u00e7lar\u0131na uygun oldu\u011fundan emin olmak i\u00e7in d\u00fczenli olarak g\u00f6zden ge\u00e7irin.<\/li>\n<li><strong>E\u011fitim:<\/strong> T\u00fcm operat\u00f6rlerin kendi ayr\u0131cal\u0131klar\u0131n\u0131 ve kendilerinden ne beklendi\u011fini anlad\u0131\u011f\u0131ndan emin olun.<\/li>\n<li><strong>A\u00e7\u0131k tan\u0131mlar:<\/strong> Her operat\u00f6r\u00fcn neyi yap\u0131p neyi yapamayaca\u011f\u0131n\u0131 bilmesi i\u00e7in izinleri a\u00e7\u0131k\u00e7a tan\u0131mlad\u0131\u011f\u0131n\u0131zdan emin olun.<\/li>\n<li><strong>\u00d6zel izinler kullan\u0131n:<\/strong> Eri\u015fimi ekiplerinizin belirli ihtiya\u00e7lar\u0131na g\u00f6re uyarlamak i\u00e7in \u00f6zel izinleri kullanmaktan \u00e7ekinmeyin.<\/li>\n<\/ul>\n<p>Bu uygulamalar\u0131 kullanarak ekibinizin sorunsuz ve verimli \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flarken bilgi g\u00fcvenli\u011fini de sa\u011flayabilirsiniz.<\/p>\n<h2 id=\"conclusion\">\u00d6zet<\/h2>\n<p>Tidio hesab\u0131n\u0131zdaki izinleri y\u00f6netmek, ekiplerinizin do\u011fru \u015fekilde y\u00f6netilmesini sa\u011flamak i\u00e7in \u00f6nemli bir ara\u00e7t\u0131r. Sunulan farkl\u0131 rolleri ve se\u00e7enekleri anlayarak i\u015fletmenizin hassas bilgilerinden \u00f6d\u00fcn vermeden operat\u00f6rlerinize ihtiya\u00e7 duyduklar\u0131 eri\u015fimi sa\u011flayabilirsiniz. <\/p>\n<p>Ba\u015fka sorular\u0131n\u0131z varsa veya daha fazla yard\u0131ma ihtiyac\u0131n\u0131z varsa l\u00fctfen Tidio Destek ile ileti\u015fime ge\u00e7mekten \u00e7ekinmeyin.<\/p>\n<p><a href=\"https:\/\/help.tidio.com\/hc\/en-us\/articles\/5445519346972-Permissions\" target=\"_blank\" rel=\"noopener\">Kaynak ba\u011flant\u0131  <\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tidio hesab\u0131n\u0131zdaki izinleri nas\u0131l kullanaca\u011f\u0131n\u0131z\u0131 g\u00f6r\u00fcn. Bir proje sahibi olarak operat\u00f6rlerinizin Tidio hesab\u0131n\u0131n baz\u0131 b\u00f6l\u00fcmlerine eri\u015fimini s\u0131n\u0131rlama se\u00e7ene\u011finiz vard\u0131r. izinler Tidio hesab\u0131n\u0131zda bir proje olarak operat\u00f6rlerinizin her biri i\u00e7in \u00f6zel izinler ayarlayabilirsiniz ancak bu karar\u0131 kolayla\u015ft\u0131rmak i\u00e7in aralar\u0131ndan se\u00e7im yapabilece\u011finiz \u00f6nceden tan\u0131mlanm\u0131\u015f \u00fc\u00e7 rol olu\u015fturduk: y\u00f6netmek En y\u00fcksek izin k\u00fcmesi. Bu izin ile operat\u00f6rler t\u00fcm [&hellip;]<\/p>\n","protected":false},"author":9274,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17035],"tags":[13803,17036],"class_list":["post-287646","post","type-post","status-publish","format-standard","hentry","category-kilavuzlar-tidio-kilavuzu","tag-rehberleri","tag-tidio-kilavuzu"],"_links":{"self":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/users\/9274"}],"replies":[{"embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/comments?post=287646"}],"version-history":[{"count":0,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/posts\/287646\/revisions"}],"wp:attachment":[{"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/media?parent=287646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/categories?post=287646"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalfinanceschool.com\/tr\/wp-json\/wp\/v2\/tags?post=287646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}